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Reviews 457
Rhys Johnson
Feb 20,2024Amy at Innocent Driver has been incredibly helpful. I have not had experience with making claims before and she has made the process quick and simple. Thank you!
Jakub Cichosz
Feb 20,2024Was good customer service from start
Julia Knight-Simpson
Feb 20,2024Excellent company to deal with very happy.
Barbara Partington
Feb 19,2024Emma guided me through every aspect of the claim and kept me updated with curtesy calls. A godsend as I have never made a claim before. Even advising on what I should say to the third party insurer. Definitely took the stress away for me.
Customer Anne
Feb 16,2024I didn't have to worry about anything. Everything was taken care of and communication was excellent. I'd recommend without hesitation
Sandor Szidun
Feb 15,2024Good customer service.Always kept me updated, whats going on..And finally they did the job..So I recommend them all the way..Thank you again
Jake McGough
Feb 15,2024As soon as I was hit by another driver these guys guided me through the process. I will never use anyone else again. Emma Scott made sure I was taken care of, dealt with the insurers on my behalf and made life so much easier then I could have anticipated, having lost the car... 5* Highly recommended.
Margaret Young.
Feb 14,2024Excellent communications by phone and email. Responsive and helpful at all times.
customerDiane
Feb 14,2024Amy was very helpful, she took me through all the stages during the repair and kept me up to date with each stage.
Idrees Binyamin
Feb 12,2024Was recommended this company by a family friend. My claim handler was Emma who was very professional, keeping me updated as my claim progressed. If you want to be left in the best care following an accident, the Innocent Driver is the company to go to.
Kaori Nishimura
Feb 08,2024Someone crashed into my car and my neighbour's car while parked at night. I tried to speak to the driver for a week, but he was avoiding me. I contacted Innocent Driver and I couldn't believe they reached an agreement in a day! I'm now waiting for the repair. My neighbour is using her insurance, but it isn't going smooth. She has been extremely paranoid and stressed out, which made her ill and had to be sent to A&E. I wish I found Innocent Driver earlier and we both used them straight away. Thank you Emma Scott for such a great service!
Mark McGuire
Feb 01,2024Very efficient and seen things through right to the car hire delivery 👏👏
John Noble
Jan 31,2024From the initial contact the staff were extremely helpful and kept me updated every step of the way with emails of how the claim was progressing. The whole process was stress free and within a week the claim was settled. I would give them 5 out of 5 stars and if could give 6 stars I would.
Simon Phoenix
Jan 31,2024Hi, this is my 2nd time using Innocent Driver. This time I was assisted by Amy, first of all I was not expecting same level of service as previously. The first agent who dealt with my previous accident was so amazing that I did not believed that any company can have more than 1 employee on such a high level. But Amy did as good job as previous agent which means that probably the most inteligent and effective people work in Innocent Driver. Message to owner - you go lucky to have team like this!!! Super fast, no need to rush for updates, literally everything sorted for you! I will recommend Innocent Driver to everyone that I know! Do not wish anyone accident but if you had one i wish you to use Innocent Driver!
Ashley M
Jan 29,20243rd time (un)lucky in using this service and as always couldnt recommend it enough. Some one went into my car on the Thursday and took me a few days to track down, contacted Innocent drivers on the Sunday evening & by the Monday the ball was rolling. Straight forward and easy to deal with, taking the stress out of an already stressful situation, keeping you informed every step of the way, even sorting out a hire car (which if your insurance doesnt cover, this service does) Have recommended them to my friends and even to the at fault driver (for their future ref haha). Hoping i wont have to use their service again in the future but if i do get into another accident then they will continue to be my first port of call. Thankyou once again to Emma and co
iain w clark
Jan 27,2024louise and her team provided fast and prompt service
Carolyn Spiers
Jan 26,2024Great communication and an efficient service from start to finish.
Dylon Aitken
Jan 26,2024The full experience with innocent driver was excellent. Louise Norman was the handler on my case and done her upmost to keep me up to date with everything that was happening. I would definitely use innocent driver again if there ever because a time that I would need to and I would recommend to anyone that needed their services.
Nadine
Jan 25,2024Innocent Driver was a third claim agency that I approached. From the first telephone conversation I had with them I knew I was being assisted by the right agency. My claim was supported by Amy. She handled my case with utmost professionalism. Her communication was excellent- she kept me informed throughout the process and offered me reassurance. She effectively dealt with the other driver's insurers whom I had found problematic. The repair company, Station Coach (Great Dunmow, Essex), engaged by Innocent Driver, carried out work to a high standard. They were equally professional in their work, communication and customer liaison.
kelly edwards
Feb 21,2024We dealt with Amy throughout our claim ( which took way longer than it should have 6 months , not your fault your end ) Amy was so patient and thorough in her work ,updating both myself and my husband following it up with an email . Nothing was too much trouble for her , she made a very stressful situation a lot better with her positivity and advice . When I called up and Amy was off , the other team members were also helpful and knew what they were talking about . I would highly recommend your company . Amy Needs recognition. Thank you to everyone.