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Reviews 457
Lee
Jan 23,2024Great communication and really helpful
vince carter
Jan 23,2024Highly Recommended, Louise dealt with my case and was very helpful and provided an excellent service.
heatfactors ltd
Jan 23,2024very smooth from start to finish Cathy Leckie looked after us very well. we were kept up to date at all stages and the turnaround for the whole repair was fast and smooth
Leslie Craggs
Jan 23,2024Once I had spoken to the first person they took over completely. Sorted me a hire car and dealt with a local repairer.
Sharon
Jan 19,2024I couldnt complain at all with the services i have received from your selfs
Caitlyn
Jan 19,2024My case handler Bex has been excellent from start to finish, communicating thoroughly throughout. With a young baby & a busy life, innocent driver has taken a load off my shoulders and made the process as stress free as possible. Given the unusual nature of my claim I honestly don’t know how I could have handled the claim without Bex/using innocent driver.
Sal
Jan 18,2024Innocent Driver were really easy to deal with and we’re great! Had a nightmare with Enterprise car hire though so I wish they’d change them.
Matthew Mardon
Jan 18,2024They were very quick to reply and also so helpful, any question that I had was answered with the up most accuracy and everything went so smoothly, I understood everything involved and it was very stress free
Pete Sears
Jan 18,2024Innocent Driver were recommended by our local bodyshop and as someone who has always gone down the traditional route with car claims, I was a little sceptical. Had I gone via Admiral on this occasion, it's likely that our contested (no-fault) claim would have been split 50/50. Thanks to the efforts of Louise, the other side accepted liability and the repairs to my daughters car have now been completed. Based on our experience, I'd be very happy to recommend Innocent Driver to other.
Ruari Dolan
Jan 17,2024The customer service is perfect My handler Amy Hamilton was very helpful and dealt with everything straight away
Brandon Wright
Jan 17,2024Bex has been more than helpful Couldn't ask for any better service Thanks again
ANUP PATRA
Jan 17,2024Amy from InnocentDriver, particularly Amy Hamilton, provided invaluable assistance throughout my accident claim. Despite the initial setback with Motoreasy resulting in a 50/50 fault determination, InnocentDriver's swift response, meticulous support, and Amy's proactive involvement made a significant difference. From navigating the incident details to facilitating the retrieval of CCTV footage and managing the claim with the other driver's insurance company, the entire process, though lengthy, remained remarkably smooth. In essence, InnocentDriver stands out as an excellent company, and employees like Amy Hamilton exemplify their commitment to exceptional service.
Olivia
Jan 16,2024Consistent phonecalls to update me on the progress and what was happening with my car. Was very happy with customer service.
Sandra B
Jan 12,2024The experience was pain free due to the attentive detail given by the claims specialist that dealt with my case, Rebecca Lee. Nothing was a problem and any issues that arose were dealt with quickly and without any issues. The customer service I received was fantastic! Would highly recommend to anyone.
J Brown
Jan 12,2024Great Service and Always very helpful
Martyn Garbutt
Jan 11,2024Really happy with the service and attention to detail coupled with pleasant advisors. Thank you for a smooth claim.
Tahir Majid
Jan 09,2024I would have given 5* but due to the mix-up of where the car was getting repaired, I feel this is still good enough by anyone's standards. Fortunately there are Specialist claim staff to keep on top of things and keep you updated with information of your claim and the progress of your repairs. I would strongly advise having a dashcam fitted as this makes all the difference when submitting evidence in a non-fault claim. It eliminates any doubts of liability and fast-tracks the repair process.
Mike McCormack
Jan 05,2024Very helpful on the phone on what details were needed and so easy to complete claim
Reggie Smith
Jan 04,2024so helpful. Mainly spoke to Cathy and she was spot on great help. Definitely recommend!
Patrick Lang
Jan 24,2024Never knew innocent driver existed but made the process of getting the damage fixed from a non fault accident very easy. Did not have to pay and got the repairs all sorted so can't complain.