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Reviews 457
Phoebe McNeil
Apr 17,2025Jenny has made everything hastle free. Passwords on every call so we don't get sucked into other insurance people's chatter. Regular updates and communication. Highly recommend
Ashley Holbrook
Apr 17,2025Dealing with innocent driver is a breeze! Claim was dealt with really fast. Amy is a star handled my claim from start to finish. I was kept up to date with all stages of the claim as it progressed. The personal touch is what sets innocent driver apart 💫💫💫💫💫. Ashley Holrook.
Stefan Lee
Apr 16,2025Really easy to communicate, handled my situation extremely well with plenty of information. Highly recommend
daniel barter
Apr 15,2025Such a professional team, made everything so easy and no stress
Claire Simpson
Apr 14,2025The customer service I received from Bex (Rebecca Lee - Claims Specialist) was second to none. Bex was polite and professional, she talked me through what was going to happen next with clarity. I couldn’t have wished to have dealt with anyone better. It was a pleasure to talk to her . Case Ref: 107691
Ben Winstanley
Apr 11,2025Wasn’t very clued up on how to deal with a damaged vehicle and insurance companies, Innocent took control of the process and dealt with it all efficiently, and kept me in the loop throughout. They (Cathy predominately as she dealt with my case) were able to answer questions for me too that maybe they didn’t need to, in terms of the salvage company and the third party insurers.
Elizabeth Fox
Apr 11,2025Excellent service they dealt with everything
Richard Pickett
Apr 08,2025Great communication throughout the whole process
Donna
Apr 07,2025Jennifer was a pleasure to deal with, claim was raised with ease and repairs carried out quickly. Vehicle was back on the road within 10 days
Toby Cameron
Apr 03,2025Great service, could tell the team was dedicated and put a lot of effort into getting my claim sorted. Thanks Bex for getting me sorted. Toby
Catherine Hughes
Apr 02,2025What a star Amy from Connexus was. The customer service was outstanding. I have been having horrendous probs with people supposedly dealing with my accident for days. Honestly -- in a matter of minutes she took all my details - no ifs no buts. Sooo professional in every way. Thank you Amy. A very delighted senior lady. Will definitely recommend. C..
Teifion Davies
Apr 01,2025Great communication, made everything so easy highly recommend
Di
Mar 27,2025Superb experience with Innocent Driver. Everything made clear on process of claim and felt confident with the handling of the same. Cannot fault anything.
Georgia
Mar 24,2025Claim was dealt with quickly and confidently with support throughout.
Javed Iqbal
Mar 21,2025"I recently had a great experience with innocent drivers' customer service. The agent her name was Ashleigh was very helpful and knowledgeable, and she resolved my issue quickly and efficiently. Great service. Thank you 😊
Mr Hunter
Mar 18,2025Bex was always contactable and on hand to advise on the issues we had, everything was sorted in an organized manner David Hunter
Dimitar Shopov
Mar 17,2025They helped us managing a non-fault claim. They were acting really quick and managed to close the claim in about a week. Highly recommended.
Scott Mccloy
Mar 11,2025Brilliant customer service. Fast and effective and very easy to deal with . Impressed . Thank you
Tom
Mar 10,2025Charlene sorted my claim when others couldn't, absolute credit to the company, would highly recommend
Lynn
Apr 17,2025Charlene passed me on to Amy to handle my case, which she handled extremely well. She was helpful and kept me fully up to date with the hire car as I had an issue with the first car. Amy sorted the issue swiftly. Would highly recommend Amy & Charlene in the future.