JLA
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JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen.
Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Reviews 807
Jayne Ashdown-Denney
Feb 21,2025Worst company to contract with extremely disappointed- service plan taken out- chased and chased annual "service" no engineers available appointment cancelled now of machine missed service and it £340 plus VAT and i need to be better at staying on top of the service agreement i am paying them to provide- Hold on JLA let me pay you for a service plan and do all the work myself!!!
Tim Oddy
Feb 13,2025My business has felt so disappointed by the shocking treatment, faulty equipment, unfair contract terms and extremely poor service we have received from JLA Catering that we have felt that we now have no option but to start a class action group to ask others of which there are many who have received the same from JLA Catering to join our Facebook Group - Justice Against JLA Catering - Collective Legal Action Group
Valentina Stravato
Feb 13,2025I wish I could give this company zero stars. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE. Despite paying for a 24-hour response contract, their engineers rarely show up the next day, and in some cases, it takes 3 to 5 days for them to even attend the job – only to tell you that they need to order parts. This means you're left chasing them every single day for updates on when parts will arrive and when your machine will finally be operational again. IT'S BEEN AN ABSOLUTE NIGHTMARE! I've had dryers out of order for months, and no one from JLA has followed up. All they do is say "someone will attend the shop when they can," but that never happens in any timely manner. Meanwhile, days, weeks, and even months pass, and I'm losing customers, losing money, and still paying for a service that doesn't fulfill its obligations. I sincerely hope no one ever has to experience what I went through with them. Avoid at all costs!
I I
Feb 09,2025*Our Experience with JLA's Poor Service and Unfair Charges* We reported a fault with our dryer to JLA in September 2024. At the time, we were assured that the machine was under warranty. An engineer was sent out, diagnosed the issue, and informed us that parts were needed to complete the repair. A week later, when we followed up, we were suddenly told that while parts were covered under warranty, we had to pay for the callout and labor. We were invoiced £432.60 and told that the engineer would return once the payment was received. After numerous phone calls over two months of chasing JLA for updates, we were repeatedly told the parts were on order. The engineer finally arrived in late January, meaning our dryer had been out of service for over four months. To make matters worse, we were then informed that an additional part was required, and we were assured we would receive a call within a week. That call never came. Despite constant follow-ups and repeated promises of callbacks, no one ever got back to us. Instead, we received yet another invoice—this time for £1,011.79—covering an additional part, labor, and another callout. This was despite our warranty still being in place at the time of the initial callout. When we challenged the charge, we were told it was for an "extra part" and therefore a separate, chargeable repair. Over the past 10 days, we've spoken to multiple departments, only to be told that "credit control has it under query." Meanwhile, we are still waiting for a resolution, and our dryer remains out of service. Our experience with JLA has been appalling—misleading warranty claims, excessive delays, lack of communication, and unexpected charges. We strongly advise others to be extremely cautious when dealing with JLA to avoid similar frustration and unfair costs. This is the after sales you get after spending a small fortune with JLA. I'll keep you all posted with progress.
Housing Zsuzsanna Gy.
Feb 07,2025I had an amazing experience with this company. The customer service was outstanding and the product was exactly what I was looking for. I was so pleased with the service I received from this business.
Fayaz
Feb 03,2025I purchased 2 washing machines paid them, within 24 hours decided to cancel the order and buy a roller ironer instead. They sent me email requesting the difference of payment paid for ×2 washers and roller ironer. Paid the difference within 48 hour's. All confirmed at the time. Roller ironer ordered by them, arrived in uk at their depo. In the meantime I had a ongoing issue to upgrade my gas meter. Because I couldn't receive a delivery they suggested that they'll put it in storage I agreed with them. A year later they asking me for another 1k from me on baseless email. I sent them all evidence of payments made to them Inc emails. It's ongoing matter, not resolved yet. A poor service with a negligence from their side.
Leanne
Feb 01,2025Been waiting for over a week for a boiler repair. Had to close my business (bed and breakfast) due to no heating or hot water.
Brian Matthews
Jan 30,2025A truly awful company to deal with from start to (almost) finish. They sign you into a 96mth contract, even though most pubs now only offer 5 year leases, and the costs for these rise alarmingly over the progressing years. We took out a contract on a glasswasher washer for our new bar in February 2020, just before the pandemic struck. Even though the bar was closed for the next 18 months, we had to pay for a machine that had never been used, we were offered no payment relief from JLA throughout the whole period of the pandemic, subsequently the bar did not reopen and we now have a machine that has hardly been used. We have now come to the end of our lease at the pub and are coming out of the trade but JLA insist that the remainder of the contract must be paid in full, this totals over £6k! We are signed up to JLA Total Care 7, what a joke, should be called Totally Don't Care, had to wait nearly four weeks for a fix on a different glasswasher we have with them, sending out different engineers who didn't seem to know what they were doing. The customer portal hasn't worked since I don't know when, coupled with the fact that they seem to take random payments on random dates from our account, making it very difficult to keep on top of what is actually going on. Any publican thinking of using JLA, trust me, DON'T DO IT!
Kieron
Jan 29,2025Absolutely woeful. Do not touch them. Set up a service plan to be told by an engineer the machines were not ones they service, waited weeks for parts so got it fixed by another company as was middle of peak season. Asked to cancel the service plan for obvious reasons and told they wouldn’t do that unless I paid for the full 5 years to terminate. The complaints department then followed up the issue 6 MONTHS LATER and set up servicing for this Monday with the assurance that it ‘100% will happen that day’. No one showed up! Today received a call to see if I wanted to acquire new machines from them. Absolutely laughable, and the sales team I was speaking to also found it hilarious which really helped matters. I repeat, do not touch them!
Mr Neville Mitchell
Jan 20,2025I have continually emailed and phoned the company to get a refund on a direct debit that was incorrectly taken and get continually let down by staff who say that it will be refunded but never does. On a separate note and on a different site I have a dishwasher that is constantly breaking down and is out of use for prolonged periods but am still getting charged my monthly contract fee, engineers who attend say that the machine needs replacing but nothing gets done apart from replacement parts that fail and the machine goes down again. I have been a JLA customer for the best part of 30 years and have 7 machines on 3 different sites and unless something gets done very soon I will not be renewing my contracts. Quite how you can treat customers with such disdain is beyond me and furthermore you obviously have staff that quite clearly do not have your companies philosophy.
mark lodge
Jan 20,2025The worst company i have ever dealt with, The service from day one was a disgrace. We then had issues with the washer and dryer not working engineers not turning up then when they did they couldn't solve the issue. Then the roller broke It took 4 engineers who all contradicted each other and over 6 weeks to finally replace it after hours of my time spent trying to find a resolution and escalate the problem, Each person blaming the other. Then they proceeded to take £4,500 out of my account without permission and took over 7 days to send it back. The service is beyond incompetent. They just hide behind there contract and dont care about client service.
Consumer
Jan 18,2025James Bennet was in my uni accomodation to fix the machines and he did really well. The machines worked perfectly and great customer service from him as well. Thank you James.
Jayden White
Jan 17,2025Great experience with the company. Currently at University where we have multiple washers and dryers out of order. James Bennett from the company came over and fixed them up with no problem and in a fast manner aswell. Good wee chats with him aswell. Would 100% recommend their services.
Simon
Jan 09,2025Best circus in Halifax.10/10 would not recommend unless you enjoy chaos disguised as laundry solutions
Julia
Jan 08,2025Awful company. Hard sell and then no customer service whatsoever. Our dishwasher has been out of service for 8 weeks and steriliser for 4 months!
Josh Newell-Brown
Jan 03,2025I’ve had nothing but issues with JLA over the last couple of years. I’ve been left without a dishwasher the last two years at our busiest time, Christmas! We are a 100+ cover cafe/bar. I’ve called numerous times everyday to be told that the part isn’t available or there are no notes on the account about my previous calls. I am tired of JLA.
R Green
Jan 02,2025Unreliable Equipment and Poor Service I have had a disappointing experience with JLA regarding their commercial dishwasher lease service from the first year the service started. We are about 4 years into an 8-year contract now and unfortunately, my experience has been far from satisfactory. I feel compelled to share my concerns. Frequent Breakdowns The dishwasher has been nothing short of unreliable. Since the beginning of the lease, it has broken down multiple times, severely impacting my business operations. Each time it fails, it disrupts our workflow and affects our ability to serve our customers efficiently. The sales team promise the machine will be back in working order in 24 hours, but I can assure you this is never the case. Slow Response Times Adding to the frustration is the company's sluggish response time for repairs. Every time the dishwasher breaks, they send a technician within 24 hours. The issue is they have never once had the parts needed to get the machine up and running. We have had to wait for a part to be delivered every time! on several occasions, we have waited days, often weeks, for them to address the issue. This delay is simply unacceptable for a business that relies heavily on a functional dishwasher for daily operations. We have had kitchen porter staff quit their job because the dishwasher has been out of action so long. Lack of Communication To make matters worse, their communication is lacking. Getting in touch with customer service requires persistent effort, and even then, the updates on repair status are sparse. This leaves us in the dark, unsure of when the dishwasher will be back in working order. I also want to add that the sales team state at the start of the contract if the machine cannot be repaired, they will provide a replacement. Trying to get a replacement is like trying to get blood out of a stone. Our dishwasher has broken down more times than I can count and now smells like electrical burning, and they still will not replace it. Even though I am stuck in my contract for several more years without a fully working dishwasher. If I could get out of my contract, I would happily buy myself a new dishwasher. JLA are just very greedy and refuse to provide a replacement. Recently over Xmas and New Year 2024 our machine has been out of action over 2 weeks during one of our busiest periods in the hospitality business. Conclusion Overall, I am extremely dissatisfied with the service provided by JLA. The frequent breakdowns and delayed repairs have caused significant disruptions to my business. I would not recommend their leasing service to anyone looking for reliable equipment and prompt support.
Ajay
Dec 15,2024Chris the engineer was very helpful and professional, quickly fixing the issue with the dishwasher and advising on further care to prevent problems
Luis
Dec 05,2024Ongoing issue with our steam oven
T H
Feb 28,2025We had some maintenance work done on our heaters at work by Mikel E Silva. He was super polite, as always, very helpful and carried out the work quickly and efficiently. Excellent communication and very tidy. Thank you very much.