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Reviews 275
Crypto Lover
Sep 07,2023Site constantly down, they bill me right away, but didn't refund the 5 days my servers were offline because of their "fire". Packages are overpriced, and support is terrible. 24 hours after putting in a ticket at Kamatera and sending an email to my "dedicated account manager" at omc.co.il , and no response at all. Pathetic. Don't host your servers here, you will have nothing but trouble, and get NO SUPPORT at all.
Llew
Sep 01,2023Exceptional Service and Support when we needed it. I cannot stress how pleased we are that we started using Kamatera. We needed a server setup urgently, and the account manager was brilliant, engaging with our issues at 3am in the morning, patiently answering questions and reassuring us that the server would be good to go the same day - they did not disappoint. We opted for the managed service package and the support we receive is excellent and they always go the extra mile and even assist us with technical expertise when we need it. The server performance is also good, but you get what you pay for so this is subjective. On the whole I would definitely recommend Kamatera, we have been very happy with the customer and support service received, and have not changed our mind since we joined them in January.
Owen Scott
Aug 30,2023Nightmare. Here is what unfolded, when I needed with some urgency a virtual development machine: 1. Signed up. Deployed Server. 2. Immediately was prohibited from using it due to "Fraud". 3. Sent emails, made calls, did everything I could to get them to lift the "Fraud" designation and let me use the server. No response. I called support, and they refered me to customer service. I emailed customer service and received a message back from the email server that my email was blocked. 4. Threw up my hands and walked away. EXCEPT ... 5. They turned on the server and removed the fraud desgination without telling me. 6. I finally reach customer support after receiving notice that they will soon start to bill my credit card. 7. They walk me through how to disable my account, which I do immediately. 8. They charge my card anyway. Incredible. I really, really, really recommed you avoid this company.
MR BRIAN CROOSE
Aug 23,2023AVOID AVOID AVOID Shamboiic and lacklustre customer service skills and pitiful over all service. Took money from my credit card with out my authorised and i find myself having to send them 10 emails asking for refund to which they dont reply Do yourself a big favour and USE another VPS of which there are many
VlaRye
Aug 17,2023Support is very bad I did not get any refunds, and they want to charge me over 150$, i have blocked kamatera from charging me, but i wouldnt use it.
Pardeep
Aug 14,2023Just a headache. Kamatera customer support is terrible and honestly gave me a headache having to deal with them. If only their policies were more customer friendly and we didn’t have to use their support team, it’ll create a better customer experience. 1/5 from me and won’t be recommending this cloud provider to anyone. If you are going to pay top dollar for cloud services you deserve better support and service for your money. Look else where guys, you’ve been warned
Gustav Calder
Aug 02,2023They wrote off 48$ at the beginning of the month even though my total cost for month was about 8 dollars. I had been using their service for less than a month. I had created a ticket but got no response at all. Definitely, the lowlifes not worthing to have a business with.
Gabe V
Jul 30,2023(original first sign up review) I have had a fantastic experience with Kamatera! The service provided is excellent and the performance for the cost is far beyond anyone else I have tried. Being a computer guy for a living and dealing with servers day in and day out, I have worked with almost everyone. Kamatera is by far the BEST! (Edit after being suspended): A week after signing up for service, although I changed my account to unmetered bandwidth, my account was then suspended for "paranormal activity" and they accused me of using 800 mbps bandwidth, which seems rather impossible to me. Definitely wont be back now. I use a lot of bandwidth, but isn't that what you do with a server on a fast network? Otherwise, what is the point of owning something you are not allowed to use.
Hunor Szima
Jul 25,2023Great, trustful company. I got hacked last week by some man and the Kamatera support team was quick to assist me and restore all my servers with my work. Always great service.
Greg Pyles
Jul 25,2023Kamatera works great for my Forex back test server. I am able to set up multiple vCPU server and am only charged for when the system is online. Very reasonable pricing and great support from Oren my account rep.
Aleksej
Jul 19,2023Best VPS service. Simple to use. You can change resources as need. Oren best manager.
Eduardo
Jul 12,2023As of July 10, 2023, the Kamatera NY Data Center (NY2) is offline. According to the company, a fire was detected on the premises and power to the entire building was cut by the NY Fire Department. Fact is they are not updating the clients. Or they update with mismatched and misleading information. First they spoke of a connectivity problem, then an electrical problem, then a fire and each time with a different forecast. It's been more than 10 hours and nothing has been done. They don't even answer emails. Bad service. Incalculable damage.
Ivan Durbatov
Jul 03,2023We wrote off 50 dollars, although we did not use their services. First, the refund ticket was deleted without a response, and then they answered rudely that they would not return anything. Fraudsters. I advise you never do business with them.
Franck Lacroix
Jul 03,2023The service is really easy to use, even if you are not the most IT savvy person. I am also lucky to have Oren as my account manager. I warmly recommend Kamatera for your VPS needs
Redondo Beach Business
Jul 01,2023They have the most rude support I have ever seen in my whole life, period. You need to try it just for the sake of entertainment, that's how horrible it is! Sign up there and ask them for anything, then observe the response lol It's as if they did everything they could to make the customer run away, like a game they play among staff to see who loses the customer first.
Aaron McGarva
Jun 28,2023Very good cloud service, Naomi at billing was very flexible and helped me find the best billing profile for my required services, and the cloud service is very reliable and modular
Ant
Jun 21,2023I have tried several VPS services over the years, and Kamatera, at the moment, is the absolute best. For a very low cost you get a very fast VPS with an excellent internet connection. The interface of a use is not very user-friendly but is extremely safe and convenient to use once you understand how it works. The VPSs have provided excellent speed and stability performance, and the data connection is always flawless. Truly a great service if you need a VPS.
YA
Jun 20,2023They treat the the customer like an outlaw or potential threat. they have the best offering in the market and the worst customer experience. I have terminated my account 5 minutes ago. I have recieved 3 emails in 2 days using the language "suspicious activity" by me, "charging the card failed" despite still having some credit left... what the heck?
S. T. Frisbee
Jun 18,2023Easy to use. Quick setups. Great uptime. Awesome technical support. I highly recommend them.
xiaomei
Sep 07,2023Fast and stable servers and kindly customer support!