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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Mr Mike Ravenhill
Jan 29,2025We have a Libbi and an Eddi. We are very happy with the devices but the Customer service has not been great. The customer service staff are pleasant but seem unable to get an engineer to contact us. I have made severals calls and I am still waiting. Great machines, poor service. Mike
Richard Berends
Jan 28,2025Kieran understood the issue immediately and was able to sort it out straight away. Friendly and a great ambasador for Myenergi... still my favourite charger supplier!
Tor
Jan 27,2025Outstanding customer service. I am thrilled to express my heartfelt thanks to you and the Myenergi team. I am incredibly impressed with your team's dedication and efficiency; the swiftness of the warranty replacement Zappi charger completely surpassed my expectations. In my opinion, it outshines any other EV car charger company, which further cements my trust in your products and company. It's fantastic to see a British company doing so well. Thank you! Moreover, Evolve Electrical South Wales did a great job installing the Zappi. Their professionalism and courtesy were truly commendable. It's a pleasure to work with such a reliable and professional company.
Sandie Carson
Jan 27,2025Fabulous service from Tom and James today ! Call was answered quickly and both advisors were very friendly, knowledgeable and able to give me step by step instructions to reset my Zappi !! ...thanks guys !!
Tom Ibbotson
Jan 26,2025I had a Zappi charger installed on the recommendation of my electrician as it was the best on the market for integration with solar and Octopus. Well, if this is the best I would hate to see the worst! From day one this charger has had a mind of its own. I set my schedule with Octupus to ensure charging overnight to benefit from the reduce rate. However, my charger decides to start charging whenever it feels like it. It is a consistent people. I have tried dealing with both Octopus and Myenergi on this, but bot companies do jot get back to me, or have a phone line that is available to call over the weekend when I am at home and not at work. If the country is expected to fully make the switch to EVs then we are going to need companies such as Myenergi and Octopus to do better with their customer support and offer products thay are fit for purpose.
Fabian King
Jan 25,2025The device malfunctions had a layer of causes and Support patiently and methodically worked me through it all, then went back to check it all worked. Ace star support thank you.
Klaus Schnegelberger
Jan 25,2025Unsere PV Anlage incl Zappie ist seit 08/2023 in Betreib. Die Zappie bockt von Anfang an. Mal hieß es " EV verhindert Ladung " oder " EV ist Voll " oder Überspannung " oder " Schütz Fehler " usw... Nach meheren Versuchen unseres Elektro Meisters kam dann die Antwort, es wäre ein Software Problem , welches per Fernwartung behoben werden sollte. Die Fehler kamen jedoch immer wieder. Dann wurde festgestellt das derMesssensor ( w-lan ) zu weit weg wäre und somit Kommunikationsfehler entstehn könnten. Dieser wurde näher an die Zappie verlegt. Die Fehler beim laden immer wieder, mal mehr mal weniger, in verschisédener Form, ( wie oben beschrieben ) Es bestand auch der Verdacht das es am Auto liegen könnte ( VW e-Up ) Habe dann daraufhiin das Auto zu zwei verschiedenen VW Werkstätten gebracht und um Überprüfung gebeten. Es gab eine bestimmte Serie von den kleinen e-Up´s die hatten tatsächlich Probleme mit einem Sensor in der P Stellung. Die Überprüfung in den VW Werkstätte war negativ, heisst alles in Ordnung. Dies wird auch bestätigt wenn ich auswärts an einer Strom Säule lade, läuft wie´s sein soll. Mittlerweile ist die Wallbox fast 1.5 Jahre alt, seit Wochen lade ich den e-Up über das 220 Volt Kabel, weil mir die Störungsmeldungen auf den Geist gehen und ich mich nicht darauf verlassen kann. Mein Elektro Meister hat letztens einen Kollegen geschickt um zu diagnostizieren was mit der Wall Box los ist. Er stellte fest das alles verkabelt und eingestellt ist wie es sein soll, ( dies wurde auch schon mal mit dem Support abgestimmt ) Nur das die Wall Box Fehler meldet ( einige hatte ich oben als Beispiel genannt ) die es garnicht gibt. Somit wurde mein Elektro Meister weiterhin aktiv und bekam irgendwann die Antwort das es mir der Software zu tun hat, es war auch mal vor langer zeit die Rede , dies wäre ein Garantie Fall . Man sollte also meinen, wenn es sich um einen Garantie fall handelt. Die Firma schickt eine neue Wall Box, der Elektro Meister installiert diese, läuft ....und der Kunde ist zufrieden. Nach mehermaligen Nachfragen bei meinem E-Meister , den das alles schon soviel Zeit u Nerven gekostet hat, bekam ich die Antwort: Auf e-mails wird nicht reagiert...... Anrufe werden nicht entgegen genommen.... Rückrufe finden nicht statt..... Kurz um , er stösst auf Granit... Und von Garantie Fall , zusendung einer neuen Wall Box, ist schon lange keine Rede mehr... Wie schafft es diese Firma immer wieder empfohlen zu werden .?? Kundenzufriedenheit wie man es früher mal kannte sieht ganz anders aus. Die Verhaltensweise dieser Firma ist einfach nur beschämend und erbärmlich..... Trotzdem würde ich es herzlich begrüßen wenn ich eine positive Rückmeldung bekäme und mein E- meister mir endlich eine Neue installieren dürfte. WEnn es auch dazu nötig war das ich mir erst auuf diese Art Luft machen musste.
Farnham Customer
Jan 25,2025I had a Myenergi charger installed at home and was notified by Octopus that I hadn't connected it, meaning Octopus weren't connected to my charger for data purposes. The procedure was straightforward until it asked for a Password -- What Password?? Anyway, Myenergi replied to my telephone call in reasonable time and talked me through the procedure. Thank You.
Bob Wilson
Jan 25,2025It all began 2 weeks ago when I attempted to link my Zappi to Octopus Intelligent....and failed. In the process I managed to tap too many buttons and brought the whole myenergi installation to a halt. I contacted the helpline and although I was handed around a bit at the start they were very patient with me and tried hard to help me correct things. But I only seemend to make matters worse until Akrum came online. He again was very helpful and never gave up on me but kept going until we reached a sucessful conclusion and got it all up and running. So hats off to all who helped and sorry for being a bit of a pain.
Nick Messinger
Jan 24,2025Excellent service - they got me up and running on Octopus in double quick time!
Alan Gibson
Jan 23,2025Had an issue trying to charge the car overnight. Tom gave me all the answers to my questions explained it easily. Great customer service.
Rav Sal
Jan 23,2025Got locked out of app. didn't know how to get back in and my phone froze at a certain stage. But Tom kept on helping and I managed to unfreeze the phone and continue on to find the app information I needed.
Nitin Patel
Jan 23,2025My energy supplier is Octopus, whom I have been communicating with for over a month. I have asked that my Car EV be charged cheaply as I signed up with Octopus on Intelligent Go. However, they seem not to understand my request and, therefore, ask me to set up the schedule on my App. I finally spoke to my EV Manufacturer (myenergy,Zappi) who was an excellent customer service engineer. Thanke Tom
Mike McNeill
Jan 23,2025Called help line to resolve an issue with Eddi. Diagnosed a firmware update required, emailed instructions and problem sorted within 1/2 hour.
Mrs Elizabeth Nichols
Jan 22,2025Aged 85 and not good with IT in fact very nervous I bought an EV car having previously signed up with Octopus and had a Zappi charger fitted in anticipation of my car purchase. The process of linking my charger with Octopus I found daunting but Steve and Tom at Myenergy were fantastically helpful both being patient, positive and courteous. Likewise the guys and girls at Octopus. I have nothing but praise for the way my stupidity was "ironed"out!! Noel
Michael Pooley
Jan 22,2025I Bought my 2nd Zappi a couple of months ago as my previous one at my old house never had any problems at all and I was very happy with it. Moving to a new house I got the builder to install a Zappi 2 . It has been working fine but my solar panels were only finished a week ago so had no chance to test out the eco++ mode. As a pensioner I don't do a lot of mileage and really like the fact that in my last house I never paid for any electricity for my car! So I put on eco++ in the evening and looked the next day which was not a sunny one! so expected nothing. But my car was fully charged! Hoping that my solar now worked in the dark, lasted only a few seconds till reality set in and I realised that It had filled up from the grid. I rang Myenergi and after about 12 minutes got answered by very well spoken and charming guy who soon found out that my installer had left boost on during the night. I can't praise the guy who answered me too much! his speech was clear which, when you are partially deaf is a godsend, His manner was excellent and did I mention he was charming? Couldn't ask for more honestly so five stars from me! If it was the same guy who also sent me some help files afterwards then his name was "Tom"
David
Jan 21,2025Issue with car failing to charge. Wanted to factory reset unit prior to contacting Octopus Energy. Unit ‘froze’ during reconfiguration. Customer Services guided me through the procedure. Brilliant service, many thanks.
ALAN GIBSON
Jan 21,2025Called the tech team this morning morning with a WiFi issue. Call was answered very quickly, and the advisor talked me through the process and had my charger back up and running very quickly. Advisor was very patient and professional. 100% customer service.
Mr Stephen Barr
Jan 21,2025I bought a second hand Zappi and the previous owner had changed the passcode, he forgot the code, I got in touch with myenergi and I was assigned Kat to help me out, she replied within an hour or so, Kat had me back up & running in minutes, I can't praise them enough. Thank you !
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Gareth Ellery
Jan 29,2025Had a problem with a G100 lock fault on my combined solar/battery/EV charger system installed by My Energi. Akrum resolved it in a 15 min call. The system overall is excellent and very easy to control from one app!