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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
FRED
Aug 16,2023I am a new to myenergi and software. Had a few issues after the last upgrade. Found contact info on website and good very good advice and support from Lily and her team. Thank you. Solar and Zappi running smoothly now.
Olivia Burren
Aug 16,2023Love the products, which have helped me manage the availability of my solar power very effectively. This is the first time I’ve needed to use customer service. Managed to use some information from the website to update the firmware, but couldn’t get the app to update. An email was responded to very promptly, and the problem was resolved quickly.
Consumer
Aug 15,2023Great service from both sales and tech support. I was afraid to make some changes but the team made things easy with step through instructions.
Mr R J Loarridge
Aug 15,2023Website is tricky to find information. The product is troublesome to navigate alone. Steve in your support team was brilliant. Knew his stuff, navigated me around the system remotely and dealt with the usual issues like passwords needing reset etc. Great job. My only negative comment is you have to struggle through to an engineer like Steve to get your problems sorted. Very tricky (impossible) to resolve alone, or using the manual and FAQ sheets.
S.LO
Aug 14,2023The support team has been great, very responsive and helpful; already helped me to fix many issues and learn a lot of the software and hardware. This is so essential as I need the information to deal with the installer in an effective way. I really appreciated that.
Stephen Girling
Aug 11,2023Akrum understood my issue and gave helpful advice until it was resolved.
Stephen Rogers
Aug 11,2023Got to give it to the myenergi support team, I can't fault them really. Akrum was quick to identify the issue with my Zappi and sent me easy to follow instructions on how to rectify. Prior to this I'd contacted the support team for some general advice and Mathew was quick to offer his help and point me in the right direction. Reassuring to know that there is excellent backup for what are after-all very expensive products.
Mick Kennan
Aug 11,2023I contacted Myenergi with a software update issue I had and they were really helpful. Akrum was very patient with the back-and-forth required and gave very clear and easy instructions to fix the issue
Paul barrowcliffe
Aug 11,2023I had a slight issue of my zappi not working with my app. I raised a ticket by email and a response within minutes. A few very quick emails with lily and I was back up and running again. Very quick and helpful response.
Anthony Cake
Aug 09,2023The PV icon no longer appeared on the app, sent an email asking what's happened. the next day after a couple of questions Akrum emails me clear and easy instructions on how to reset our system (Eddie, Zappi, Harvey) so they all start talking to each other again. Fantastic customer service and a help-desk that is helpful.
Gerd Otten
Aug 09,2023Mit sehr viel Geduld und viel Fachwissen wurde ich am Telefon geleitet und die Probleme gelöst. Danke
David Phillips
Aug 07,2023Had a recall on the charger, an engineer came out and replaced the part quickly. However the engineer broke something when fixing it and then it took 2 weeks for the part to come out to me as they forgot about it and now still waiting on an engineer to replace it. 3 weeks without a charger. No apology, no comment on whether they can reimburse my public charging fees. It’s absolutely appalling.
JAMES
Aug 04,2023emailed with an issue I was having using my Zappi. I had bit of a delay in getting a response but once I had Akrum he solved it in a quick easily followed email with clear directions to enable me to sort my issue.( charger not turning off on schedule eco+ mode) Thank you Akrum
Jason Margates
Aug 03,2023Awful customer service. I had an issue with my charger (output fault) which seems to have impacted a few people looking at online forums. The only solution is to replace the unit. Have been chasing for days (they said it would be with me tithing 2-3 days) as have not received unit nor had engineer to schedule visit. Have spent a cumulative 4 hours on the phone trying to get through and sent multiple emails over a number of days, none of which have been replied to.
Alan Buckle
Aug 01,2023Very helpful and knowledgeable team. Managed to identify my problem and clearly explain how to do the fix. Great service!
highfields
Jul 31,2023Due to unexpectedly high call volumes we are now going to keep you waiting on the phone for over 50 minutes ...don't know how long they would have kept me waiting as I gave up. I am so fed up of hearing this as a customer service message.... my guess is that there is nothing unexpected about it. Shame as the product is great.. I just need a bit of technical support.
Peter Hatcher
Jul 30,2023I recently had an Eddi installed by my electrician and we had some concerns that it was all funnctioning OK. Quick call to myenergi confirmed all was OK and everything working (our tank was already up at max temp). Good quick support from Dave at Myenergi/Peter
Patrick
Jul 26,2023There was a long delay between requesting help online and getting a response, but when it came the problem was resolved efficiently.
Morris M
Jul 26,2023As a result of the firmware upgrades I lost the connection between the hub and zappi so contacted the support team, not really expecting to be contacted. Didn't hear anything for a couple of weeks then receive a response and was given instructions which worked. Really impressed and now confident if I have issues in the future they can be resolved.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Eamon Raleigh
Aug 16,2023Had a minor technical issue with an eddi device not connecting to wi-fi and I must say the technical support team had it sorted in no time. There quick response and patience in dealing with my issue is unmatched to any company I had dealt with before.