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myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Reviews 862
Roger
Aug 29,2023An issue following a firmware update resulted in me sending email question to the help desk. Reply and fix was received very quickly with full and simple answer (i.e. I understood it.)
Myles Smith
Aug 29,2023Akrum was really helpful and persisted until my particular problem was completely resolved. I was very grateful for his support.
Rick Newman
Aug 29,2023Speedy response to recent query regarding my installation and problem resolved in timely manner. Very pleased.
Walter Cormack
Aug 24,2023Very responsive and helpful support
Jan Cleverley
Aug 24,2023Query regarding Wi-Fi connection. Speedy response with detailed instructions/diagrams to assist. Thank you Tom
Anthony Jordan
Aug 23,2023Really pleased at the speed with which the support team replied. Their email responses were very informative (including pictures to assist in fixing the issue).
Ian Muddiman
Aug 23,2023Really pleased with the technical support team. Talked me through every step, replaced a faulty hub with no issues. Excellent service all round. Thank you.
Mr Dawson
Aug 22,2023What company are the other reviewers talking about? It certainly is not my experience of myenergi. Three support tickets have been raised via their website; the first was never answered and I had to ring. The second was never answered and then I received an email telling 'us' that all support tickets had been cancelled because they had too many to deal with and the third I am still waiting. Eddi is fine...Zappi is not and that is what I need support for. I cannot harvest excess energy and can only charge @7kw. Come on myenergi...sort it out.
Sandra Mist
Aug 21,2023Awful service when I needed myenergi to help with my Zappi function.just used email to get back to me even though I had given my telephone number. Eventually someone called me and sorted my issue after over two weeks of waiting. When you have a problem it needs to be resolved by “face to face” communication. No excuses about being busy. Management need to get involved and make sure that the service is fit for purpose. I should not have had the need to complain to get the problem resolved. Eventually Kieran got to me by telephone and fixed my problem in half an hour!
Philip clayton
Aug 21,2023Just had a very informative webinar by my energi on the Zappi EVcar charger, by Jonny ..thank you very much
Mike Faulkner
Aug 21,2023Called just after 9am on Monday. Problem solved (delete pair & re-pair Zappi) in less than 5 minutes. Brilliant service.
STEVEN COOPER
Aug 19,2023Having had a poor experience via E mails to the technical support team l eventually received a new hub according to the email a qualified installer should come at a cost l think of £75 . I decided no more emails l rang the support team and spoke to Sue Ellen. She patiently talked me through the installation and between us everything up and running. Thank you Sue Ellen SAHC
Kit
Aug 18,2023Great product and fairly speedy remedies to faults but the faults themselves lost a star. The car charger looks the business and works very well.
Richard Payne-Gill
Aug 17,2023I have purchased Zappis and EDDIs for a development of executive homes - excellent service and support from myenergi throughout the process. I have both products in my own home recommended by my electrician, he emphasised the quality of the products and the service support when recommending - he wasn't wrong. HIGHLY RECOMMENDED.
Matt Costantino
Aug 17,2023I have been installing myenergi products for a few years now and, leaving aside the exceptional quality and ease of installation across their product range, what stands them head and shoulders above the competition is their support for customers and also (selfishly more importantly for me) for their installers. Emails are responded to quickly and phone calls are actually answered. That in itself is enough to score them high, but the team are always helpful, cheery and just do a great job. I will be continuing to recommend myenergi products and after sales to my clients.
Carol
Aug 17,2023Great customer service. Second to none. Both e email and phone support have been excellent and solved my problem.
Tim
Aug 17,2023Emailed a query and had the issue resolved in half a hour.
David in West Wales
Aug 16,2023Good customer service is something we expect and often don't get. For people like me, new to the kit and the way it works you want to know that you can ask all sorts of questions and get a response you understand. Great customer service is when you get more than that. I like the attitude of the team. I suspect they get some challenging issues and customers but I've always found the team responsive, clear, wanting to know if their advice has worked and not giving a sense of urgency. And they must have loads of queries as you sometimes have to wait for a response - that's not a criticism either. In my experience installers can find it difficult especially with installation design, configuration and commissioning. We're all on a learning curve and it's good to know there are people able to help. A month on from my initial review I thought I'd add to it. This comes after a wait for the right electricity tariff to get sorted and the need to set up a way of charging a new electric car (EV) at the time overnight when the tariff is much cheaper. I found that getting the settings right on the zappi wasn't that straightforward but eventually with Katherine's help I managed it. So I would urge anyone struggling with the information, help pages and many videos - use the technical support. And accept you might have to wait a little for a response. I've been impressed and would happily recommend them.
Hilary Goldsmith
Aug 16,2023After a very minor fault with my Zappi (an indicator light not working), Myenergi replaced it for me, upgrading me to the latest model. After the upgrade I had an issue with my Harvi going offline. Akrum very patiently steered me through a number of checks and changes. It's now clear that the Harvi does take itself offline when there's no power flowing to or from the grid (i.e. when my house batteries are charging), so there wasn't a real problem, and now it's sunny everything is working. I really appreciate Akrum sticking with me until this was resolved.
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, GB
https://myenergi.com/
Chris Willson
Aug 30,2023After installation of a zappi and eddi, the two were registered incorrectly and could not be seen on the App together (negating any 'priority' settings). Lily worked with me by rapid email response and the fault was removed.