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Reviews 726
Emily Walker
Apr 16,2025Very helpful customer service, went out of her way to make sure I had the right replacement part
Hank Tuttle
Apr 15,2025Laurels resolved my issue immediately!!! Thanks !!!
Sejal
Apr 15,2025I am really very happy with Anfernee(Fern) The customer service personnel. He was prompt and understanding. His customer service went above and beyond. I am very happy with the out come. My experience with Newair was very good. Definitely Five star for customer service by Anfernee Lisbey (Newair) Thank you so much I really appreciate it.
Lisa Lubeley
Apr 12,2025Ionie helped me out with an issue concerning a small fridge that I had bought. She was extremely friendly, helpful, and knowledgeable. Ionie offered a fair resolution to the issue, which I greatly appreciated.
NH
Apr 11,2025Great fridges and even better customer service. Needed a small part and Hilary was on top of it to get me taken care of. She responded super fast and was a pleasure to deal with. I wont look anywhere else for my next fridge, Newair is top notch.
HOLLY
Apr 11,2025Very helpful and kind! A very nice experience!
Larry
Apr 10,2025New air has the humidifier pads that I need! I could not find this info on the website however. I called Home Depot that sold my humidifier and they provided a Newair phone number. Service on the phone with Laurailee was excellent.
Rick L.
Apr 09,2025I called the support line this morning. I didn't get through to a person and was asked to leave a message. Rather than doing so, I decided I would call back later. In the meantime, Hilary contacted me directly and helped me with my matter. Very great customer service! ***Update**** 2 weeks later. No one from the company will tell me why the product that I purchased 14 days ago hasn't been shipped nor do they know when it will be shipped. When asked for more detail to understand, the chat agent asked me, "do you want to cancel the order?" When I told him no, that I want a status of my order, I got, "There is a delay as they are doing an inventory count and are meeting other obligations at this time."
Jeff Prescott
Apr 07,2025Just wanted to give praise to Laurellee Ashly Stuart. She was very helpful and knowledgeable. Here responses were very timely, along with detailed instructions. A+++ Thanks Jeff Prescott
Tee B
Apr 04,2025Ionie displayed excellent with CS. She was pleasant to talk with. Nice job!!!
Tony Paxton
Apr 04,2025The advisor was wonderful. She was very knowlegable about the product and was able to source replacement parts that I could not locate locally. I will be very happy to have the unit repaired and operational again soon.
NOK
Apr 03,2025I worked with Hilary at NewAir for the past few months to work on problems I was having with my new wine refrigerator. She was very professional and also got back to me immediately on the issues I was having. I am super satisfied with how everything was handled by her.
Craig Abbott
Apr 03,2025I had an unfortunate issue with my new garage heater (G73) and worked with Hilary from NewAir to get it sorted out. This was among my top 5 best support experiences ever. Hilary was very responsive and informed. She quickly understood the issue and helped me figure out my options. When a replacement unit ended up out of stock she offered me a fabulous alternative. I am so thankful I went with NewAir for my garage heater needs - their support is top notch!
Patrick Pallisco
Apr 03,2025Ordered an ice maker through a third party vendor, it did not work. Called Newair directly and spoke with customer service representative Ionie Castro. She was absolutely wonderful. Guided me through some quick troubleshooting and once it was determined the unit was not going to work sent me a new one which works beautifully.
Marit B
Apr 03,2025Hilary gave me incredible customer service! She made the entire warranty / replacement process very smooth & straightforward! AMAZING Customer Service!
Leon Skolnik
Apr 01,2025Laurellee was very polite, knowledgeable and pleasant.
Bob Doherty
Apr 01,2025Customer service was terrific! I received a product that arrived damaged, called Newairs customer service toll free number, and I was immediately coonected to Ionie, the agent, without being placed on hold. So rare! She explained the process to file a claim, processed it immediately, sent me emails requesting photos of the damage, and then completed the claim, emailed confirmation, and then spoke to me on the phone again to confirm. Couldn't have been easier. Thank you Iona!
KIM BROWNE
Apr 01,2025THROUGH TEXT/CHAT, I WORKED WITH LAURELLEE ON GETTING A REPLACEMENT PART FOR NEW BEVERAGE FRIDGE RECENTLY PURCHASED. SHE PROMPTLY PLACED THE ORDER AND WILL BE SENT NEXT FEW DAYS. A+++ FOR SERVICE
Bryan Yoder
Mar 30,2025Hillary was very helpful with our issues. She was very friendly, and helped us to get the answers we needed.
Michael Clinton
Apr 30,2025Vanessa Edward’s was amazing and answered all of my questions and truly took the time to solve my issues. She deserves a raise