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Reviews 481
Aliya Toledo
Apr 14,2025Theresa was an absolute pleasure to work with! She’s incredibly attentive and genuinely takes the time to listen and remember the details you share. The whole process was smooth and efficient, I received my ESA letter in a timely manner. Would definitely recommend!
Olena
Apr 13,2025I’m very grateful for the fast and professional help I received. The process was simple, and the team was friendly and supportive. Highly recommended!
customer
Apr 13,2025My experience was amazing! The process was straightforward, easy to navigate, and also was very quick. I would say my experience was very pleasant and i’m satisfied.
Lisa Rey
Apr 12,2025Fantastic service! I needed an ESA letter in a pinch and was able to have it in my inbox within a few hours. I am very thankful to Leon for taking my call and answering all my questions, and for Precious for her thorough evaluation and prompt email of my ESA letter! This service is fantastic, and I feel so taken care of.
Trinity Ducommun
Apr 11,2025Leon was amazing, he was very caring and talked me through the whole process. He was extremely responsive and anytime I need anything he is always there. I recommend this service for anyone who can’t afford traditional healthcare and needs someone to be there for you and your animals when you need them the most.
Maria Hernandez
Apr 11,2025Amazing experience. Dr Gaby was very professional and made the process smooth and was very informative and she is so nice to talk to.
Annie
Apr 10,2025Theresa was amazing, very understanding and answered every question with kindness She made sure I know all of my rights and I feel safe in her hands! Thank you for everything
Sheila Velazquez Abdala
Apr 10,2025Doctor Gaby is so nice and attentive she cares about her patients and it’s always there if you need her or have any questions
Kelsey Booker
Apr 10,2025Leon has been such a help in getting my sweet pup registered as an ESA and really checking in on me from time to time. I would most definitely recommend his services with Official Pets to anyone! Such a pleasure anytime we connect.
H..
Apr 10,2025Theresa was great and made me feel very comfortable during my call. Would recommend her to anyone else starting this process. Received all paperwork very quickly.
Arleth Perez
Apr 08,2025My experience with Gaby was amazing. She was very kind and understanding and was thorough in her assessment. I felt supported through the process and she even sent me resources to help me know my rights. I would recommend official pets to my friends and family.
Steven Leaird
Apr 06,2025Leon has done a phenomenal job having my German Shepherd certified as an ESA. There’s no long waiting process or huge sets of paperwork involved. If you’re considering having your pets deemed a necessity, I’d recommend going with him over any of the other so called “services” which may or may not be the real deal. Theres so many so called services that offer certificates and plaques which legally mean absolutely nothing and you are essentially paying for nothing. With him it’s straight to the point and all legally protected.
Tag Deeds
Apr 05,2025Gaby was fantastic and super helpful! I was stressed about the process but then I talked with her and it was so fast and easy and comfortable! I really recommend both official pets and Gaby!
Mariia
Apr 03,2025Excellent and prompt service! The consultation was quicker than I expected, and I received practical, helpful advice. They took the time to understand my situation from all angles — I truly appreciate their thorough and thoughtful approach.
Shae
Apr 02,2025I had a fantastic experience working with Travis at OfficialPets.com. He was incredibly kind, patient, and thorough throughout the entire process. Not only did he provide thoughtful recommendations, but he also took the extra step of verifying everything with PetScreening.com right away. He kept me informed every step of the way, which made the whole process seamless and stress-free. I really appreciate his attention to detail and excellent customer service. Highly recommend!
Robin martinez
Apr 02,2025Official pets was easy to use and I was able to speak to someone about the emotional support that my pets bring.
Mike Gahan
Apr 02,2025Great experience overall. Booked an expedited appointment and got a call an hour later. 10/10 recommend
Mirja Guck
Apr 01,2025They were very quick to get to you, and they were very nice about the requests. They also reassure you that if you ever needed anything else they’ll quickly be of assistance.
HM
Mar 31,2025Offcial Pets was a breeze to use and great experience! I submitted my original request on Friday and got a call from my provider the next day on Saturday (which I missed), I got another call on Sunday (which I also missed). After 2 days of phone and email tag with my original provider I emailed Official Pets to see if there was another provider who had availability more suited to my schedule at which point Leon called shortly after and got me taken care of on the spot (8pm on a Sunday!). I had my letter within minutes of our phone conversation! I will absolutely be recommending this service to my friends.
Summer
Apr 15,2025Dr. Theresa was very kind and easy to open up to about my mental health history. She made understanding the process easy and treated me with care and compassion. The price provided for the service is worth every dollar. I did not feel like I was being treated as a sale, and always as a patient.