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Reviews 750
Jenn Thosa
Feb 12,2025HORRIBLE! AVOID. Absolutely abysmal. They almost never scan the mail. They take crinkled up, blurry, sideways photographs. I have had to fight with them to get my mail scanned properly for over a year now, constantly. So sick of it. I have a lot of gov and vendor accounts linked to it and is a huge hassle to change addresses. When I contact them they try to blame the employees at the location, as if it is not THEIR responsibility to ensure the mail gets scanned right. INFURIATING. Every time it starts getting scanned right it reverts again within a month to illegible crumpled photos of your mail. ALSO, I've received other people's financial information several times in my inbox!! This is a HUGE breach of fiduciary responsibility. DO NOT USE THIS SERVICE! Basically amounts to a scam.
Renee Rodgers
Feb 11,2025Beverly was fast to answer and offer direction on how to proceed. She was very much appreciated for her response.
Laura Torres
Feb 11,2025I had a request that I thought was not going to have a good outcome, but it did. Great client service! Thanks!
anonymous
Feb 07,2025My notary information was rejected the first time however someone from PostScan Mail was able to schedule me a virtual notary which saved me time and the information was correct!
RR
Jan 31,2025Professional, reliable, it just works. Four years, no problems. Today I dealt with a great representative who was knowledgeable, courteous, respectful and an excellent communicator. Appreciated!
Mama Susan
Jan 26,2025The Customer Support Representative, Chi De la Cueva, is very kind and supportive in answering my many questions with patience and detail. Really appreciate the help. I am confident to have Postscanmail as my PMB. Thank you.
John Paul
Jan 26,2025Very helpful and proactive service.
Sara Finlayson
Jan 22,2025I'm surprised by the good reviews because my experience with the Los Angeles location was disappointing. In the year I was with them, they said I received less than 10 pieces of mail. Confirmed mail that was sent to me never showed as received on their website. In addition, I did not receive email notifications when mail was received, leading to additional storage charges on occasion. I contacted the company on several times regarding these issues and got nowhere. I am switching to a different company - what a hassle!
Eugene MICHAELS
Jan 16,2025Answered all questions. Follow up perfect. Easy to use service. No problems, no hassle.
Cee
Jan 15,2025I had a few email exchange with Ms. Beverly Hunter and she answered all my questions promptly and clearly. Very much appreciated!
Louis Lin
Jan 07,2025The experience is great!
Sajjad Amiri
Dec 31,2024The mail hasn't been scanned for a week. When I called, I was informed that my letter, an important financial document, has been lost. **December 31:** Editing this review after receiving their reply here: They never called me back for a follow-up, as the office manager had promised, nor did they email me regarding the concern I officially shared with them. Instead, they simply removed my mail from their website, making it appear as though it was never received or existed, and responded to this review purely to protect their public image—not to genuinely follow up or address the issue. **PostScanMail:** I have requested an explanation of what happened. What measures have you taken to ensure this never happens again? What security protocols are in place? When I spoke with your office manager on December 30, she had no clue what happened to that mail. As I mentioned in my email, I need a clear explanation of what happened. You should be able to track this if you have security cameras in the building. For any leak of my financial information related to that mail, I will hold your company fully accountable.
Justin Sterlin
Dec 27,2024Amazing work - incredibly thankful for the support from Irine Juan!
Brian Davidson
Dec 23,2024Quick and complete response. Beverly was a big help.
MEU
Dec 22,2024Quick help, she knew exactly what I needed. Good communication.
Sumayah A
Dec 20,2024Terrible company. I’ve been with this company for a while now. The more I’m with them, the more I realize all they care about is money. Everything is about money to them. They charge you to pick up, they charge you per pound daily. I requested a parcel to be sent to me, it didn’t move for weeks. I had to contact them just for them to let me know there was an issue with the shipment. The customer service sucks. Canceling once I pick up my packages. Do not use.
Corrie
Dec 14,2024A great experience, great communication style!
Soon Keng Poh
Dec 13,2024my account was suspended due to error in communication. it is solved within a short period, and i get back my account. thank you
Luke S
Dec 12,2024Beverly was really knowledgeable and h
1950 W Corporate Way, CA 92801, Anaheim, US
https://www.postscanmail.com
Will Lowrey
Feb 14,2025Beverly was incredibly helpful. She responded promptly to my email, was very patient, communicated with the store to save me time, and resolved the issue.