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Reviews 750
Marcella Daniels
Dec 11,2024Latia’s response was timely. I am very appreciative that she sent me a list of additional fees.👍 I was concerned that I was being charged for services that I did not receive. Thanks again!!!
W K
Dec 11,2024This has been a terrible experience almost all the way. They take up to 2 weeks to forward a parcel. They do not respond to queries half the time. They lose parcels and then tell customers to fix them themselves with postal services with which they have contracted. They stop responding to emails and the phone when things become more complicated. It is very disappointing and so easy to solve. I am taking my business elsewhere and recommend everybody to do the same. My experience was primarily with their Mission Street office in San Francisco.
StephanZuber
Dec 07,2024Site has been ‘down’ ‘under maintenance’ with no ETA for 4+ consecutive days M Dec2 - today F Dec6. This is my first month w this service. Not reliable.
Eniola Akinkugbe
Dec 01,2024PLEASE AVOID THESE GUYS! They are fraudulent and in less than a week, my account has been debited almost $300 and each time (3 times) it was debited, they then hold on to the money as "pending". I have reached out to them to refund my money but they keep ignoring. They debit and then hold on to it and payment never goes through.
Susan Wildes
Nov 23,2024Super fast, helpful and responsive!
Amy
Nov 22,2024TERRIBLE SERVICE-FIND ANOTHER MAILBOX SERVICE I have been a Post Scan Mail customer for almost 4 years. I am canceling my service and registering with another provider. I do not know what is going on with my mail, but they will not scan it and will not respond to emails. They often take 4+ business days to scan an item and only scan it after you follow up with customer service multiple times. I have had enough. I called, and they said they have a third party handling their mail services, and it is out of their control. So their customer service will not even fix the problem, and the company does not care. It seems they are mishandling mail and can not be trusted.
Paige Tabor
Nov 21,2024Jan provided me fast and efficient information! I'll definitely use the contact us feature again. So much easier than trying to call. Plus I have the information in writing.
xbinet
Nov 19,2024Due diligence
Murray
Nov 14,2024Jan is so helpful it's absurd. Patiently responded to all of my emails very promptly. Thanks Jan.
Jodiel 🦊
Nov 14,2024Gracias por todo tu trabajo, esfuerzo y insistir para ayudarme y poder hacer todo lo que necesito y resolver mi problema eres la mejor mil gracias thank so much
ASNT
Oct 27,2024They used to be the best now they are the absolute worst company for virtual mailboxes. It is such an incredible migraine to deal with them, specifically Irine San Juan (CS Lead). I don't know if she hates people and purposely makes it difficult to get the USPS form accepted or if she's completely incompetent. I'm in Western North Carolina where homes have been completely destroyed. Being destroyed means you don't have a whole lot of paperwork and I told Irine San Juan (CS Lead) more than five times that I did not have the one specific piece of documentation she wanted. I provided more than five other pieces of documentation which included County, state and federal government documentation, and proof that I had used their business previously and my information should be on file. Nope. She just kept asking for the one piece of documentation that I lost in the hurricane Helene storm. Gave her my driver's license when it was not expired & They didn't respond for 2 weeks. By that point my driver's license had expired. Told me I can't use it. Sent in my passport and other government documentation. She just continually asked for the one specific documentation I didn't have. Then she asked me for my social security number. 🚩 I sent a picture of my social security number covering part of the number but showing the entire card. NO WAY IN HELL WAS I GOING TO GIVE HER MY FULL SOCIAL SECURITY NUMBER 😡 I provided my passport, social security card (showing my name but not my full number,) official court documentation showing my name and using the same address as a previous client of theirs, official documentation from SSI, and medical insurance card. Just kept sending the same email asking for the one piece of documentation I didn't have - car registration. Why? Are they selling personal information? After about 10 ridiculous and frustrating emails with the lead I finally cc'd Helmy El-Mangoury (CEO), never replied and obviously didn't do a damn thing to resolve the situation. I canceled my account a couple of days ago and I still got an email AFTER cancelling, telling me to give her what I don't have and had told her this multiple times I don't have it. Then she tells me that I should transfer the virtual address to one of their owned addresses. The whole reason I chose a specific address was because I needed to get my driver's license and it is a previous address that is on my credit file history. I wanted that specific address. Never again.
Crystal
Oct 12,2024The lady that existed me today was very patient. She was understanding she stayed on the phone with me and walk me through the whole process then she gave me a call back up request and I appreciate her and I really think she deserves a raise.
LaTanya
Oct 11,2024I spoke with Veronica regarding a concern and she was able to make it right! I appreciate her going above and beyond to look into my concern and finding a solution to a potential burden. She also provide some advice to help me get the best experience out utilizing PostScanMail services. Over all, Veronica was very nice, personable, and professional!
Julianna Lembeck
Oct 10,2024Rapid response that resolved my concern.
Alex
Oct 08,2024Very good and fast service! Kerry was very friendly and eager to answer all my questions. I left feeling satisfied with the customer service I received!
Diana
Oct 05,2024Great company love the service! Thank you Latia!
Álvaro Pérez Gallo
Oct 03,2024I had some issues while filling my LLC with their adress, but Latia from support helped me out a lot. I really recommend the service.
P Lea
Oct 01,2024The representatives were helpful and responded to my requests in an expedient manner.
Kelsey Scott
Sep 27,2024This company overcharged me. They sneak in $10 payments whenever they can. You have to look at your bank account to make sure they aren’t scamming you. I wouldn’t do business with them again.
1950 W Corporate Way, CA 92801, Anaheim, US
https://www.postscanmail.com
Rania elsarraf
Dec 12,2024This is one of the most pleasant experience i have ever had, the process went out smoothly and rapidly and free of charges