had a problem with wrong item delivered but they were prompt in sorting it out and full refund
I have tried to buy 2 Xoami phones the first phone I was told it had NFC but when it arrived NFC was not available on that phone. The second phone I ordered was cancelled with no appropriate explanation but the phone was delivered anyway. Due to a mistake by your shipping department I was sent a chinese not a global phone. I have to say that both phones have been refunded and the refunds were received promptly. However, it is about a month since I ordered the first phone and I still don't have my new phone. Also the response on the chat function is very slow, I waited over an hour on a number of occassions for a response.
Advertised a product at a price and I promptly purchased. Later discovered a refund had been issued as they claimed product was wrong price. Refund took nearly 3 days to be returned. I was offered the new product at nearly 30% higher. It was the company's mistake, not mine and they would have still got our business if some sort compensation was offered.
Got What I Ordered In A Timely Manner
Yes I bought the phone from this Company due to It has been a mistake from thier team that they had listed the Global Version on the website when in fact it was the Chinese Version Since both the models are the same model numbers that caused the confusion then they gave me back refunds in full a mount Thank you so much to be honest to customer.
Great service and products and the only bad thing I could think of was on the website it says 3-5 days delivery but mine took 2 weeks but I might just be unlucky. But yeah great mob to use :)
Great communication and prompt service. The timing of the shipping was good and the item arrived right on time.
No problems, ordered a product, got it as described. Would've been nice if they had shipped and AU power adaptor for a grey market phone.. 100% would recommend to a friend.
As ordered and came quickly and good communication. All good.
Great service & affordable price. Received my phone within 4 days' time. The shipping was quick, and also could track the shipment through the DHL link. Highly recommended.
customer
Dec 22,2022Still waiting on delivery! Was supposed to be a Christmas present, but won’t arrive until late January 2023. And now they lie about the facts! Their delivery company stated they would arrive on agreed days and not show! Then arrive random times without sufficient notice!!! And now they would rather argue than take any responsibility or effort to resolve. Poor form!!