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Reviews 251
EK
Sep 21,2024Good communication and reachable by phone which made me trust this online company. Quick delivery and good product with extra regional power plug adapter.
Karen Lockyer
Sep 20,2024The phone arrived in about a week. It arrived well packed and in excellent condition. It was exactly as advertised and works perfectly.
Baquer Rashti
Sep 18,2024Fabulous service and delivery on time
Neville Clarkson
Sep 18,2024Very good. My queries were answered promptly and FedEx delivered the phone in a week.
Konstantin Kolmagorov
Sep 17,2024Thanks for fast delivery (6days), Mobile absolutely new, and is working perfectly. Special thanks for power socket adapter for Australia. You are doing good business.
John Moroney
Sep 17,2024Phone not fit for purpose. Trying to circumvent consumer laws and charge a restocking fee. Total lack of understanding the customer. Will recommend to anyone who asks to never deal with them
Craig
Sep 17,2024The order process and the total experience with Spectronic was very smooth and efficient. I am very happy with my new OnePlus 12 Global version phone and would thoroughly recommend dealing with Spectronic and I would surely use them again. A++++++++++
Sahan N
Sep 16,2024Purchased item arrived safely in one piece despite a bit of a delivery delay.
Neil Bradley
Sep 10,2024Very poor communication and extremely slow to respond to emails. Still waiting on a response for a warranty replacement due to a fault internally on the new phone.
Tetiana Dannyk
Sep 09,2024The phone was well packed. The parcel was delivered on time and handed over personally against signature.
NOzdemir NOzdemir
Sep 09,2024Found good company to deal online for brand new phone.Best price. Which was very simple application to apply Thank you Spectronic Australia.
Stephen
Sep 06,2024Streamline ordering experience. Responsive to questions and followed-up as requested. Regular tracking updates. Order arrived within timeframes stated. Good customer experience all round.
Linden
Sep 05,2024Product (Sony Xperia I VI) was brand new as as described. I was fully aware that it was coming from Hong Kong and was kept in the information/ tracking loop. Given current circumstances in Hong Kong, I expected a few delays. Really happy with the product, delivery time and information provided both pre, during & post purchase. Thank you Spectronic.
Ash
Aug 29,2024Extremely unresponsive customer support, didn't reply to emails or phone calls about replacing a defective order (until threatened with legal action). At every step of the process they were frustrating and incompetent, and made empty promises over and over. Completely ignored my request to change the shipping address to a more secure location, over a week of "we'll send the replacement today" without actually sending it, and didn't let me know the tracking information so I had no idea where my order was. If you order from spectronic, just hope the order has no issues or you'll be chasing them down for a month trying to resolve it.
Geraldine
Aug 20,2024Fast dispatch and delivery. Excellent product. Exactly what I was after. Fantastic phone.
Gurmangat Singh
Aug 19,2024Good service and quick shipping.
preet aman
Aug 19,2024Satisfied with the service. Easy shopping from the website.
Tal
Aug 19,2024I had an incredibly frustrating experience with Spectronic AU, and I urge others to avoid the same ordeal. I purchased a phone from them, opting for the extra cost of DHL Express, with the promise of receiving my order within 2-3 days. However, the reality was far from what was promised. To begin with, it took more than three days just to dispatch my phone. When I finally received a tracking number, it was for FedEx, not DHL, and the package was coming from Hong Kong. This was a blatant lie, as I was assured that all stock was located in Australia. The delivery was initially scheduled for Friday, seven days after the order. I stayed home all day, as I was told the parcel wouldn't be left without my presence. By 6 PM, there was still no delivery. After calling FedEx, I was informed that the delay was due to a staff shortage. Come Monday, I received a notification that my parcel would arrive that day. I took another unpaid day off work to be home for it. However, at 2 PM, I got another notification saying the delivery was postponed again. After making five calls to FedEx, I was told there was yet another delay, with no clear delivery date in sight. After nine days without a phone, I had no choice but to purchase one locally due to the continuous lies and broken promises. When I contacted both FedEx and Spectronic AU for a resolution, they were dismissive and unhelpful, essentially telling me it was my problem. I have since requested to cancel my order due to this horrendous experience and the necessity of buying a phone elsewhere. To anyone considering saving a few dollars, steer clear of Spectronic AU. They are not based in Australia as they claim but are merely a drop shipper with absolutely no customer service. Save yourself the headache and shop elsewhere.
hussanpreet randhawa
Aug 19,2024Best price and great shopping experience. Got what was advertised and received in timely manner. Loving my new Xiaomi 14 Ultra, global version and supports VoLTE as mentioned. Great service and satisfied customer service.
Mihindu Wijenada
Sep 22,2024Service good