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Reviews 251
Declan Cael
Mar 15,2024I purchased a mobile phone from Spectronics on 2 March, opting for DHL Express delivery for a supposed 24-48 hour timeframe. Unfortunately, the phone wasn't dispatched from Hong Kong until 6 March, and didn't arrive until 11 March. Given the delivery timeframe I could have opted for the free delivery option and avoided paying for a service I did not receive. Efforts to reach out to the company via live chat and email proved futile, as they remained unresponsive through those channels, leaving WhatsApp call as the sole means of communication. Despite repeated requests, attempts to secure a refund for the extra cost of Express Delivery were met with silence. The silver lining in this transaction was the quality of the phone itself, which arrived in pristine condition and brand new. However, given the dismal customer service experience, I am left with serious doubts about considering future purchases from this seller.
Bruno
Mar 14,2024Great customer service and help in choosing a phone. Very happy with the product as well!
Khoi Nguyen
Mar 14,2024Terible service
Christina Darwen
Mar 12,2024Quick service and shipping - free postage. packaged well. Well priced.
Scott
Mar 09,2024Extremely fast delivery for my RedMagic 9 pro. The product arrived as expected in perfect brand new condition. I was hesitant originally to place the order, but I would now 100% purchase from them again.
Tat Wye Low
Mar 04,2024Quick to respond to my query and very timely delivery
WATARU FUKUDA
Mar 04,2024I ordered Xperia 10 V on the 23rd of February 2024. And expected delivery date is the 4th of March 2024 at the latest. The item was imported from HK and almost arrived in Sydney on the 29th of February, but the delivery service "Team Global Express" (on productreview.com.au many people reviewed it as 1 star negative Coulier) never processed it. Finally, I live in QLD. I could not get my item on time. If I chose additional express delivery, 100% sure I would be facing the same issues. Staff are very untrustful lazy persons. If you want to fail the shopping, I would not recommend shopping here.
Jack
Mar 04,2024Quick response to my concerns and I got the phone in 3 days. Appreciate that.
Bazil O'Neill
Mar 03,2024I purchased a mobile recently. My issue was to do with communication. I tried to contact Spectronic via email, phone, mobile, WhatsApp without success. For a drop shipping business I would have thought excellent communication would have been a minimum expectation. Mine was not a positive experience but maybe mine was an isolated case??? Edit 13/03/2024. Spectronic reply states they are not drop shippers. They don't hold the stock on hand and it only ships from the manufacturer several days after payment has been made. That seems to be the very essence of drop shipping.
Jamin
Feb 24,2024Quick to answer Q via the shop chat. Quick delivery, 5 days to NZ.
customer
Feb 19,2024Smooth buying experience 😀 Would definitely buy again and recommend to friends
Blake Proud
Feb 17,2024Got the phone in two days! It was a phone that's not available in Australia and I was totally surprised they even had it in the first place let alone deliver it within two days. Price was great, very responsive on WhatsApp chat and tracking was through DHL so all sweet. 110% trust worthy and genuine business that delivered a service above and beyond most.
Jayda Makvimarniol
Feb 17,2024Only took a week to get my Vivo X100 Pro. Great package!! Will order from them again in the future.
Cam Huynh
Feb 16,2024Tried to cancel on an order that hasn't been shipped. Was told "Sorry. Unable to change status order." This was half a day after i ordered. This is madness. Unflexible business should not be a business at all.
customer
Feb 07,2024Very good service and very swift delivery
Glenn Pallesen
Feb 06,2024Great product & service / comms we're above and beyond.
Richard S
Feb 04,2024Great service, quick delivery
Rik
Jan 27,2024Best price for my Sony WF - 1000XM5 and delivered within a week. Very happy!
David Briggs
Jan 25,2024Thanks Spectronic for stocking a great-value phone not available from any of the major local stores. Especially good value with the Christmas discounts totalling about 15%. Arrived after the stated range of dates, though only by one day.
Chen Cheong
Mar 18,2024I was at home the whole day when my parcel arrived. The dispatcher, however, dropped off my parcel at a depot about 2 km away instead of delivering it to me. I had to walk for 2 + 2 = 4 km to pick up my parcel under hot sun. Why couldn't the dispatcher call me, when he arrived? Just because the gate is locked (of course it is locked!), he just turned around and dropped off the parcel to the nearby depot, and sent me a one-way SMS that basically said, "can't deliver; gate locked; no access. Go pick up your stuff at so-and-so within 7 working days".