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Reviews 580
Bob Percival
Apr 16,2025The process was mostly straightforward but it would be helpful to know which documents were required before starting, also the reading of the chip on the passport was very difficult and after several attempts was eventually abandoned.
Carolyn Thompson
Apr 16,2025Really easy to use and upload docs etc
Jo Elmore
Apr 16,2025Joesph in customer service was very helpful. Not sure what I did wrong in the passport section but the app said That I had cancelled it.
Chris Edmunds
Apr 16,2025Mostly clear, but the instructions re the passport were not as helpful as they could be (notably the instructions for scanning the chip were insufficient)
Susan Cooper
Apr 16,2025Simple straightforward well explained reading for instructions thank you
James Lawrence
Apr 15,2025It would help with a before you start page saying what documents will be needed.
Lynette
Apr 15,2025Customer service was very good.
Gillian
Apr 15,2025Not the easiest system to access (and I am very computer literate]. Pity anyone who isn't!!
Louise Ashton
Apr 15,2025Joseph was exc3llent- Thank you so much
Bruce
Apr 15,2025In dealing with somewhat challenging aspects of the Trustfort app, I phoned the customer service telephone number and was very pleased to have the benefit of speaking with Joseph, a very professional and helpful person...and who throughout the process was patient in guiding me through the complete process. I could not have been more pleased!
Belinda
Apr 15,2025Dealt with Thirdfort for the first time today and got myself in a bit of a pickle in completing their paperwork. I called to chat it through and spoke with super helpful Joseph who was incredibly patient while I worked through the form with his help. I couldn’t have done it without his help.
Karen Holden
Apr 15,2025Easygoing instructions
Karen
Apr 15,2025Very user friendly, easy to use, each step well explained
Thomas
Apr 14,2025Once I got used to using it I found it excellent
Mrs Sally West
Apr 14,2025Straightforward and secure although my iPhone didn’t find it too easy to take photo of utility bill. Possibly down to user error. First class app
customerhelen
Apr 14,2025Super slick and speedy to get through the tasks. Easy to use and clear instructions.
Mrs Jane Blount
Apr 14,2025It’s was easier on iPhone than android
Gergana Duncheva
Apr 14,2025It is great to using.
lynsey bradley
Apr 14,2025The app is easy to use and very responsive
Rapp
Apr 16,2025You basically hand over all your personal details, copies of your ID, video, voice etc. Who knows for what end this info is used for (complete overkill for ID verification), and lord help us one day if/when this company's database is hacked with literally everything they need to defraud you