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Reviews 580
Audrey L
Apr 24,2025The site is fairly easy to use, even for those less technically minded. There are some limitations to the question format for documents but their customer service is excellent if you need to speak to someone. I found Drew (customer service) to be very helpful, and was impressed with his professionalism and ability to help me remain calm during a time of technical anxiety.
ASM
Apr 24,2025Really easy and quick to use.
David
Apr 24,2025I usually dread these sort of things as often the IT let's the process down. However the instructions were very clear and all the steps worked as they should, including scanning the passport and the face scan. I managed to complete the steps more quickly than the estimated time on the app.
Jean
Apr 24,2025I have used other identity verification apps and this was by far the easiest and quickest. The system actually accepted the photos and video on the first attempt and the whole process took minutes rather than the hours I struggled with a rival app
Janet
Apr 24,2025The most frustrating technology experience ever! Multiple attempts to get it to accept document and selfies. Almost in tears at the end
Fatma K
Apr 24,2025Drew was very quick and helpful. Thanks very much I appreciate the help!
Sandra Grbavcic
Apr 24,2025Tahira from customer support was so very pleasant, helpful and patient, made the whole use of the app straight forward!
Stepanie Hancock
Apr 23,2025Reasonably straight forward if you are IT confident. Fortunately my husband did it for me as I don’t think I could have done it myself. Now that everything is on line no one has paper copies to photograph and upload to the App.
Mrs Jan Woods
Apr 23,2025Easy to use and good explanations
Samantha De Paz
Apr 22,2025Very quick and easy to verify and provide documents without going to a branch. Very good.
Milla Tulonen
Apr 22,2025Seems like an excellent service! Only issue I had was adding two accounts from the same bank. Other than that it was really straightforward and easy!
Tamara Sicharan
Apr 22,2025I was originally sent a link for an ID check, which I completed. Then for more than a week I was sent messages to remind me to complete. I logged in several times and had no outstanding tasks. Really time consuming and irritating
Bentley D
Apr 18,2025The app was very straight forward to use, with easy step by step assistance along the way.
Kate F
Apr 17,2025This was the first time I have ever used Thirdfort and found it very easy! The steps needed to be taken were very clear and understandable. I had confidence that I'd not missed anything that was needed as each section moved automatically to the next and told me when each step was complete.
Hammad Anwar
Apr 17,2025Easy to use, had a difficulty in connecting to the bank, very easy to reach customer support team and easy fix. Really happy with the service
Docph
Apr 17,2025I’m sure our grandchildren would find this app a breeze, but for two of us the wrong side of 70 it was not. Poor eyesight makes reading instructions on a tiny phone screen difficult, and the photo id is a joke as my photo bears no resemblance to my current aged appearance. Also, despite any reassurance the designers of this app may offer, we all know our data will not be safe, and is now held by a commercial enterprise for as long as cyberspace exists
Shirin Masoudi
Apr 17,2025Fantastic customer service. Brilliant response & very helpful.
Caroline Samuel
Apr 16,2025Brilliant company. Great customer service
A.K
Apr 16,2025Was simple and straightforward
Mrs Kathryn Faulkner
Apr 24,2025Drew was very helpful and patient! My problem was resolved very quickly.