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Reviews 770
Edmund Withey
Sep 18,2020Give a good service most of the time. Had a sticky time regarding billing earlier this year, but they seem to have solved problem
Marco
Sep 18,2020Emailed them 5 times for a month and they still could not provide me with a simple answer on renewal, halfway through the email exchange they 'lost' the conversation and responded to a query from 5 months before. Turns out if you stay with them as a loyal customer you are being charged more than a new customer. Better don't join them in the first instance.
Swaran Rakhra
Sep 18,2020Good communication and excellent comparable prices.
Michael Hedley
Sep 18,2020No problems so far.
John Daly
Sep 18,2020I’ve been with Tonik for the past 19 months and it was the best move I ever did great energy suppliers I’ve ever had very easy to deal with and I would definitely recommend them to everyone
John A
Sep 18,2020Green energy at a very competitive price. Excellent customer service
Nick Dormand
Sep 18,2020Good value for money, excellent customer services and an easy to use website for inputting energy readings and information about your account.
D PORTER
Sep 18,2020Just renewed with Tonik. When I first used them last year, after my first few months, they contacted me and reduced my monthly payment. I have had no problems so far and I actually still built up a credit balance which as now been used to reduce my coming years payments. I am happy with that and will be paying less. :-). An added bonus is a Free Boiler Service, which I will look into.
Peter White
Sep 18,2020We have used TONIK for 2 years since we discovered them on a price comparison website. Everything has been EXEMPLARY. This is measured against all of the energy vendors (over 50 years now) that we have used and left because of poor service. I am again renewing because not only price matters, but also service.
AB
Sep 18,2020Excellent service all around. I love the meter reading submission via email which is so quick ad easy. Good breakdown on the statements.
Michael Liam Gaga-Hale
Sep 18,2020Rejected my supply of energy. I was never informed of the rejection and continue to pay gas for several months despite them cancelling my direct debit. I finally managed to switch the gas, I’m now facing a bill for nearly £300 with no warning. The first I heard of the bill was when they sent me a final payment reminder. I don’t understand why the gas would’ve been rejected as I was it credit. I’ve lost a complaint and will take it to the ombudsman if needed.I finally managed to switch the gas, I’m now facing a bill for nearly £300 with no warning. The first I heard of the bill was when they sent me a final payment reminder. I don’t understand why the gas would’ve been rejected as I was it credit. I’ve lost a complaint and will take it to the ombudsman if needed.
Jason Bird
Sep 18,2020Very innovative business unlike others out there. Prices aren't to bad either. Bonus is no long term contract and you get interest on any credit. Ace👌
Julia Watkins
Sep 18,2020Great energy company. Just renewed for a second year and got myselfa cheaper deal. No hassle easy to use for enquires etc on line. Would definitely recommend
MOHAMMED SAQIB
Sep 18,2020Really poor overseas customer service. They do not reply to emails. Requested to transfer my gas and electric. Only electric got transferred but still went ahead and taken the DD for to cover the gas and electric. They made a 2nd attempt to trbafser gas which also failed. Its a problem with there system. I know moved both of my supplied to another company and they managed to move gas and electric on the first attempt. Avoid.
Tom B
Sep 18,2020Have to say I was a little sceptical at first but Tonic Energy do really provide a great service at an affordable price. Many of the big providers could learn a lot from Tonik Energy. In terms of how they deal with customers and reward them for staying on board. Great link up with Homeserve also. Thank you Tonik Energy for your refreshing approach.
Jeffrey Hann
Sep 18,2020You failed to transfer the gas when first taken over the account.
Nick Brinton
Sep 18,2020Using Covid as an excuse for poor customer service. It’s time to move on.
Ian Young
Sep 18,2020Excellent service at affordable prices.
Nick
Sep 18,2020Clear and concise web site, easy to use. Good value tariff scale.
Katina Woolgar
Sep 18,2020I love Tonik Energy for my gas and electricity, you get a statement every month so you can keep an eye on what you are using, they also email you when it is time to give a reading so no more estimated bills, plus they let you know in advance when your contract is coming to end and because they give you a good deal to renew your contract I stayed with them for a second year. They also use a greener fuel which is a lot better for the world.