To leave a review you need to be logged in
Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees.
Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.
Today, CPI services hundreds of thousands of residential and business customers. Only CPI Security's Real Time Response where alarms are verified using audio and video, ensuring the fastest response possible. With intrusion prevention and detection, video surveillance with advanced analytics, safety monitoring for smoke and fire, and integrated smart automation devices, CPI provides the most comprehensive solution in the industry.
In addition, CPI is engaged in the communities we service - with no contractors. Our employees are your neighbors, focused making our communities safer.
Reviews 850
Michele
May 01,2025The rep was poised, polite and a professional. Great customer service.
Michael Croniser
Apr 30,2025The technician was kind and friendly and got the job done. fast system works great. my experience with your technician was awesome
customer
Apr 24,2025Felt supported and educated the whole way!
Ashley Park Community Manager
Apr 23,2025Shannah Thompson is always so extremely patient, kind and helpful when I reach out to her for anything. SHE is truly the model of what great customer service is!
Sandra Lyles
Apr 23,2025Patient, helpful with assistance with my password, very kind, never made me feel that I was taking too long to understand her instructions, knowledgeable, when you're older a lot of people get agitated because I am slower with electronics, she made the process easier
Austin
Apr 23,2025Zay was the rep that helped us and she was phenomenal. Communicated quickly and efficiently through multiple means and helped us get a great deal. A pleasure to work with!
Tee scott
Apr 22,2025Shannah was patient, took the time to listen to my concern ( unlike the representative before her). She took the time to thoroughly walk me thru fixing the issue. She was professional and polite. In my opinion she needs a promotion where she can properly train and coach other team members on how to give excellent service. I would definitely want her representing my brand. Date of service both 4/18/25 & 4/21/25
Terry Dean
Apr 20,2025Jason was very professional and service was great, but issue is still effecting us Doorbell is not working
Kayla Frame
Apr 19,2025Izaria “Zay” was very helpful and knowledgeable and followed up with me and tried her hardest to take care of my issues and to get someone out to me ASAP! Thank you Zay.
Lakay
Apr 18,2025The young man was quite knowledgeable about the problem I was having with my outdoor camera. I’m 61 year-old that lives by myself. The outdoor camera wasn’t working properly. Packages were being taken off my steps. He took his time to explain to my granddaughter to walk her through the process of resetting my outdoor camera. It was quite complicated for 61 year-old. My granddaughter was young being 12 years old he was able to walk her through the process of rebooting the boxes that were located in different areas of my two-story home. Needless to say, my auto camera was reconnected with success. The young man who helped my granddaughter was excellent and explaining the process of rebooting the hardware, so I will feel safe again in my home. This young man was very caring with a lot of patience on explaining the process of getting my home back on the safety level.
customer
Apr 13,2025excellent service. Very careful and friendly. 5 stars
Stacy Hatton
Apr 08,2025I had a horrible experience with a tech support representative named Touriya E. She was very unprofessional and did not handle my technical issues professionally. I have been a long standing customer of CPI for over 9 years and I am now considering switching security providers due to the unprofessionalism that I received during my call with her. She had no empathy for my situation and provided horrible customer service.
Ron Bartlett
Apr 08,2025Jason went over and above. He was persistent to solve our issue, but stayed kind and personable!
Julia
Apr 07,2025Very helpful, knowledgeable and patient.
Elsa Lopez
Apr 05,2025The service was in my daughters name, I moved to another address and at that time they didn’t change the service to my name. I had been using this service since 2017 and now in 2025 they found a problem with my service because -they made a mistake- and giving me a hard time for about two months. Now they sent me a bill for more than $500.00 dollars after they told me we had $600.00 we could use for anything fee need to change for the system. They went to my house and change one camera in the kitchen which was not good, and install other divises which( according to the the technician) was less than $600.00 dollars. I’m very disappointed after using CPI since 2015, and talking to many people in the company with not results. I’m ready to change the service to another one.
customer
Apr 04,2025I love how my camera works
EAM
Apr 01,2025If I could leave < one, I WOULD!! I have had CPI Security since 2010. The services have drastically diminished and I canceled my services In March 2025!! I called this morning and spoke with a representative that told me CPI required a 30-day notice. He then asked me to hold on and returned with "CPI requires a 60-day notice!" I told him I did not want to be billed for April 2025 and if I was it should be refunded. He said "there will no NO REFUND!!" I am paying CPI for NO SERVICES!!!! I would NEVER recommend his RIP-OFF company to anyone!
customer Tyler Handy
Mar 31,2025From start salesman to finishing with install and verbal confirmation of completion, all I can say is y'all hired the right people.
Susan Donahue
Mar 30,2025Everyone we have spoken with has been polite and helpful. They go over the top to make sure we are pleased and knowledgeable about the system. We are impressed beyond measure. Thank you!
Aletta Taylor
May 02,2025Very personable and knowledgeable