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Setting the preferred standard in claims management Market-leading service provision for the third party administration of home emergency policies across the UK and Northern Ireland
Reviews 715
Kam
Feb 19,2025Amazing service from start to finish ! Called in the morning and issue was resolved the same day. Kept me fully informed as promised , kudos to the company and its contractors , as this is how a customers journey should be ! Many thanks Mr Khan
Stephen Luck
Feb 17,2025I had to cancel tomorrow's boiler service as i am still in hospital as been very unwell. The lady i dealt with was helpful, professional and sorted the cancellation with compassion and empathy.
DEVLIA
Feb 14,2025Excellent well done
customer
Feb 13,2025Great company to deal with. Sorted out my boiler in a timely way. Very professional and friendly and the engineer Ashley was great and came back once the part was ordered within two days left the job at 1am! Very impressive thank you!
Tony & Lilly Afshar
Feb 12,2025I had my boiler service booked through Uw with preferred, after the engineer visit I found out that the bricks around my gas meter reading hatch has fallen off, when I contacted preferred they asked me to provide them with photos which I did, but their response was they can’t prove that their engineer done the damage unless I could send them the before photo. I am so disappointed with the response as how could I have predicted that this would happen to get photos beforehand. I am not recommending this company at all.
Francis David Turiccki
Feb 10,2025UW use this company to process and pay refunds / claims etc for home cover / insurance. Made a claim as per my policy with UW, and to this date still not paid. No updates or comms on reason why, so far claim on insurance policy not paid since beginning of November submission
A Hudson
Feb 08,2025Superb from start to finish. Many thanks
Ramesh
Feb 01,2025The Gas Engineer was excellent person. He maintained calmness, professionalism, and he knows the fault and found the solution with effective manner. We needed this kind of person for our work. I would highly recommend this person. Thanks UW for sending him at the right moment.
Michael Tappenden
Feb 01,2025Brilliant experience. Updated through out the day. Best service I have had in a long time
Rev Henry Emmanuel
Jan 22,2025He examined to search & identified the root course of the problem. He was able to fix the identified issues professionally.
Karen Murphy
Jan 20,2025Hello I spoke to an Advisor this morning re my boiler claim. Unfortunately I didn’t catch her name but she was so friendly, helpful and explained everything so well. She had a really lovely manner on the phone and was a pleasure to deal with.
SC
Jan 15,2025Until today, for the past 2 years, my house insurance including home emergency cover and boiler service was insured with John Lewis. I received a message from Preferred Management solutions (their agent) last week, to book my in boiler service and they appointed a company called the Bearded Heating Company in Reading who came last Thursday 9th January. The service was a cursory look at best, however a leaky seal was discovered which should have been an emergency situation and covered by the insurance. Having filled out a "Danger Do Not Use" Gas Safe form the engineer then wrote on the same form form "OK to Use". Because of this John Lewis via PMS refused to cover the cost. I received a somewhat detached call from PMS next day saying they could arrange repair for £290.91 (for a rubber seal??). I declined and called my previous trusted gas engineer who had until 2 years ago serviced and maintained my now 16 year old boiler boiler since new. He came on Monday 14th January and fitted the new seal in about 15 Minutes - the cost £110.00.He said that allowing the continuous use of the boiler had been both dangerous and illegal. As a result of this I called John Lewis to cancel my entire Home insurance policy, they who were most apologetic and embarrassed and had no hesitation in cancelling as requested without penalty. John Lewis, this is not directly your fault but you should not be passing your insurance management to questionable 3rd parties which, in my opinion, on this occasion I believe have at best been dishonest and also do not understand the concept of customer service. I shall be forwarding a copy of this review to John Lewis customer complaints for their information and review.
MISS LORRAINE MURPHY
Jan 14,2025Great company, kept you informed all the way through,very happy with the work the lads did,would definitely recommend
Carolyn Hardy
Jan 13,2025Absolutely amazing !! Called at 2:30pm and by 4:30 Sammy had fixed my broken bathroom window !!
Thomas Mckinley
Jan 11,2025Speedy attendance,polite competent,and knowledgeable.
PAUL JEREMY
Jan 08,2025We had a minor rat infestation and an operative from a contractor was sent out swiftly . They treated the situation and returned to check the site under our kitchen units a few days later when the rat seemed to have gone. Unfortunately it returned and another operative offered an inconvenient time to return but a call to Utility Warehouse soon had the time slot brought forward. Jade , the Utility Warehouse phone operator, was very helpful and checked back a couple of times to ensure all was satisfactorily resolved. We were very impressed with the way and speed the problem was delt with and are happy to recommend Utility Warehouse as insurers
Jo
Jan 08,2025This company are utterly incompetent. They have consistently lied, evaded and failed to complete a simple job for nearly a month. They work on behalf of Utility Warehouse who should also be ashamed of using such a useless company. They claim to care and respect but cannot be bothered to call you back - particularly Nicole who repeatedly promises to call but never does, they lie and forget to order parts, don't have enough engineers to complete work in a timely manner and repeatedly change their story as to why the work isn't being done.
Iain Dempsie
Jan 08,2025After two solid days of communication with the company and getting nowhere to resolve the repair of our gas boiler, which had been broken since the 2nd of January, we finally had the pleasures of speaking to Caitlin Rannigan. Her professionalism, commitment and knowledge of her job was second to none. After two hours of investigation and problem solving she delivered the end result which we were looking for. If only the previous colleagues had been half as committed as Caitlin, the issue would have been resolved earlier.
Daniel Burns
Jan 07,2025We got the boiler and home cover and made a claim for the lights. An electrician came out after paying an excess of £60 made excuses and said he would need to come back. The guy broke a light fitting and left the neutral hanging out and left as he didn't want to work in the roof space (the connector needs swapping). He broke the light switch and said "that'll also need replacing". After testing the light fitting while the switch wasn't on with a multimeter. He wouldn't replace the connector and just stared at it in the attic space for a good 10mins and asked can he "stand on the bit under the fluffy stuff or has it got to be on those side bits" I replied, no, that's plasterboard.. you need to stand on the joists. Because another electrician came out and worked in a different part of the house a few months back they are refusing to work on it, because the lazy workman doesn't want to go into the ceiling. They already damaged my property and made us miss our new years collection food, while charging us £60 and £25 per month. I'm going to get legal advice, as an ex Plumber & Heating Engineer and as a site manager it's not relevant or ok. He also claimed he left at 4.04pm... I have CCTV cameras showing he left at 2.27pm. They have now said the engineer has completed works and that they won't be sending anyone out. Nothing was completed and he has damaged my property (fitting and light switch while leaving it unsafe with open wires on the fittings and the switch hanging off by duct tape.... I have images and CCTV as proof that has been uploaded to Google if PMS try to deny all this. Also being reported to Trading standards, citizens advice and Which magazine.
4-5 Merchant Court Monkton Business Park South , NE31 2EX, Hebburn Tyne and Wear, GB
http://www.preferredmanagement.co.uk
KELLY WILSON
Feb 21,2025Professional, friemdly and courteous service. East to use and recommend.