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Operating by appointment, E-Bikeshop is the UK's largest independent eBike specialist. We deliver worldwide and offer the very finest selection of Electric Bikes.
Reviews 256
Jeanette Gallagher
Apr 15,2021My Cube Reaction 500 arrived this week and I absolutely love it.. Had to wait nearly 6 months for its arrival but well worth the wait ! Ben and Stuart kept me informed all the way through but what impressed me most was the fact that the company was extremely informative and responsive to my every e.mail enquiry ! being in business for myself I know how important this is from a customer perspective to be kept "in the loop" ! Thanks to all involved happy cycling
Mrs Carol Fillary
Mar 18,2021I have just purchased a Moustache samedi 28.5 and couldnt be more pleased. Stuart was happy to talk me through all the options suitable and answer all my questions and the bike was with me the very next morning. I would highly recommend this company.
Paul Pensom
Feb 09,2021My personal experience with this company was poor, sales ok, .....after sales appalling!! Their attitude leaves a lot to be desired... bordering on rude/arrogant. Over 50% of these reviews are 1 star, surely that speaks for itself.
Jim Duckworth
Feb 03,2021I bought my Moustache Samedi 28.3 back in April 2018 and have had almost 3 years really wonderful biking - the best of my life and now in my 80’s really appreciate the ‘help’ up hills. However and very suddenly the battery failed, so I contacted the ebike shop who were extremely helpful in running diagnostics, but in the end I had to face up to replacing the battery, which in my opinion failed far sooner than it should have done - but that is a Robert Bosch issue. Alfred made replacement very easy for me and the very next day the new one was delivered. After installing and checking the charge level I took it out for a short spin and enjoyed that amazing powered feeling once more. These bikes and their batteries are not cheap and like a car are not an investment, having a low value after 3 years and very little indeed if the battery fails. But I think of it as having purchased a high quality ‘travelling machine’ which widens my horizons and makes life so much more enjoyable. During one year of ‘Pandemic rides’ I have seen the country lanes in all their glory go from late winter through all the seasons and back to winter again. I have seen rare red kites circling overhead, a kingfisher flashing past from reed beds, heard the piercing cry of buzzards in a lonely copse and discovered a vintage railway station in a distant wood and much more. Oh, and by the way, the Customer Service I received in my battery failure episode was outstanding - friendly and efficient. Thank you to all the staff concerned!
Ammara Waseem
Jan 29,2021I bought a bike from e-bikeshop. I must say speedy delivery and exceptional customer service as there were few broken parts that needed replacement. Please keep up the great work!
BT
Dec 02,2020We have been so impressed the purchase of a bike that in the end we returned(unused). We had decided it was not the right bike and took it back in my van and bought another plus i was so happy with the process and the serviced we received that I bought a bike for myself. They then got both the bikes ready to ride on the day we bought them and we went home very happy customers. Ben was brilliant and Fred was great at showing us around our new bikes. I can't say how pleased we were and will be taking them back for the 3 month check up. We realized we'd made a mistake with the original purchase and we tried to be as helpful as possible in getting the bike back to them. Once there we had personal service from Ben this made all the difference.
David Calder
Oct 29,2020I bought a 2018 scott ex display bike from this company in March 2020 did my homework asked a lot of questions before i finally committed to buying this bike condition any marks paint scores etc with it being an ex display bike no nothing on the bike mate was my answer the bike arrived the next day it looked fantastic upon closer inspection there were 2 very plain and obvious chunks out of the paintwork which were not pointed out to me by Ben the salesman the owner’s attitude was horrific saying your bike will be covered in paint chips in 6 weeks his own bike is covered in paint chips what an shocking attitude to have i found him very arrogant he said that the bike was reduced which it was but it was a 2018 model and ex display it was never worth it’s original value had more issues with a faulty inner tube the wrong size inner tube was fitted to my rear wheel and over inflated it exploded less than 24 hours after my 1st cycle on roads and paths luckily for me it exploded during the night while i was sleeping and not when i was cycling on the roads the rear tyre was also faulty had a real bad buckle in it 6 months later i kept getting error codes on my display screen it turned out that the battery mount connector was faulty so it needed replaced i live 7 hours driving away from this company they were going to do the repair free of charge but refused to accept me boxing and posting the bike down to them only taking it in person very clever they had me so i had no choice but to pay my local bike shop £100 to repair this bike to be fair to this shop they replaced all the faulty parts on this bike inner tube rear tyre and battery mount connector although i was really annoyed that they charged me for postage on the battery mount connector knowing that i had to pay my local bike shop to repair it Alfred to be fair he was superb and very helpful with me during all my issues my bike is now running superbly mainly thanks to my local bike shop but would i ever buy a bike from ebikeshop again ? Not a chance will i ever buy another bike from this shop please do your homework and unless you live within reasonable travelling distance to this shop you will have to pay for your own repairs while your bike is still under warranty .
A Williams
Oct 21,2020Absolutely fantastic support. Advice, tips, friendly manner and efficiency. Recommend ever so much. A big shout out to Ben for answering my flurry of questions and for getting things to be the right match. I bought the Raleigh Modus Grand Tour Low Rise hub gears. If you want an ebike...use E-Bike Shop
Steve
Oct 10,2020I wouldn’t even rate this one star if it was possible. AVOID at all cost. Their warrantee is a lie, they deal through 3rd party they have awful customer service and expect under warrantee parts to be paid for out of your own pocket. Do not buy from here!
Leone
Sep 28,2020We booked in a bike service for our two electric bikes a few weeks ago. We are both sencior citizens, so we had to pay a man and a van to take them to Farnham, which cost us extra money on top of the service. Prior to taking them we wrote on the website the work that needed doing particularly to my bike as the it had really noisy gears. We were away on holiday and having just got back on our bikes (we only ride about 2 miles when we do) I noticed my brakes were not working at all in the front, the noise was in more of the gears than before and the light we had asked them to connect, had not been done. We complained and they said we would have to pay to get the bikes brought back to them. They could not tell me what had been done when our bikes went in, but accepted that they did not fix the lights. There is no job sheet so quite frankly watch what they are doing for their money. Possibly nothing and just charging you for a service. They claim they did not have a working Van to collectour bikes and correct the issue, yet when we purchased they managed to find one to deliver the bikes. We spent over £8K a few years ago and they will not put this right. Shocking customer service. Luckily a man in the village is coming, and he too said he heard that this company is very poor too. BEWARE of this company
Stuart heaven
Sep 09,2020This has to be the Worst company I have Ever shopped with ordered my Haibike Nduro 10 in may 2020 still not sure when it Will arrive so I have cancelled today and bought a yt decoy instead I would never buy from this company crap service
James Turner
Aug 15,2020Entire experience leaves a bad taste in your mouth. Only sell to current customers, and the explanation on the website is arrogant to say the least.
Mark Steer
Aug 15,2020First of all the bike arrived damaged. Second it had a faulty hub. Had to walk bike home twice after consecutive hub failures. Bike been out of action for weeks since I got it late. This shop needs to learn what good customer service is. Awful communication, very arrogant and rude, Martin the shop owner talks to you like dirt most of the time and he is extremely patronising and condescending. Take your money then couldn't give two sh1ts about after care. Any questions or issues are just a hassle to Martin and his business. All Martin cares about is business and not the customer. He has had 2 attempts to fix my bike and now any other issue I'm entitled to a full redund and will 100% pursue this. I am so annoyed with myself for jumping into a deal with this shop. Big mistake! I have learned through my awful experience here that you should only ever buy from a local bike shop you can trust . These reviews speak for themselves! 3 stars is a joke. They should not be any more than 2 at best! AVOID LIKE THE PLAGUE
Mike
Jul 30,2020Just unpacked my Haibike All Mountain 3.0 - what a beast! TNT stood it on its head delivering it though......damaged the retainer on the stem. Thanks Stuart and Martin! Replacement in the post in less than an hour!!
Lionel Thain
Jul 10,2020Ordered a HaiBike....Deliered a few days later than I was promised. Made a few calls to them on putting it together and insurance issues very friendly and helpful very happy with bike
Nigel W
Jun 30,2020I thought I might be the only one coming here to review this company. But, oh my! The customer service here is so poor that I cannot believe that waiting weeks and weeks without an update in 2020 is acceptable, covid or not! They just will not provide any information and act as if it is a complete surprise when ordered and paid for stock in the order of 3k is coming in? Really, e-bikeshop, contrition would be your friend. If you can't manage customer enquiries (I had a similar 'leave us alone' to the girl below) then you should not have the customers. If you have overcommitted and created a nightmare, say so, don't try to fob people off. A really sorry state of affairs. I wonder if I will ever see my bike?
Sam Dawson
Jun 25,2020I thought it was just me but having read the other reviews, I realise not. I telephoned e-bikeshop to talk about getting an electric bike and the guy I spoke to - probably Martin by the sounds of it - was unbelievably offhand and patronising. He couldn’t have sounded less interested in helping me, even though I would have spent upwards of £3000 on a bicycle. Obviously peanuts in the world of bikes, but I think it’s a lot and would have expected a more cheerful and approachable attitude. I guess, as someone else has already mentioned, the fact that they’re getting “800 calls a day” means they couldn’t really care less about customer service. Will definitely be going elsewhere. They won’t care about this review but at least other people will see it and I’ve got it off my chest.
Sarah
Jun 24,2020Really bad experience with these guys, mainly as Martin, the customer services guy, is so rude. I have now had two months of salary sacrifice but no bike. £400 and still paying for a train every day as well. I was told my bike will be here 'mid to late June' and as of 24 June still no sign or update. Apparently they 'just have a load of bikes delivered each day' and 'they do not know which ones are coming'. I have been told NOT to ask them for updates as 'it just slows them down' as they have '100s of orders' and '1000s of enquiries every day'. What a lucky position to be in - to have so many orders and a job! Shame they have no facility to actually look after the customers though. Very, very poor approach to customer care. Excuses aplenty. I was told that 'you will know when your bike is arriving as we will email you'. Wow! And 'if you email us it slows the process down for everyone'. I know these are unusual times but the customer should be everything to a business.
James
May 28,2020Buyer Beware!!! After buying a Haibike NDuro 10.0 in April The Motor stated to cut out after a couple of rides phoned up and was told due to covid-19 that they could not fix the bike for a while!! After spending 8K this is not the service i expect, so i had the bike delivered back to them to be told again that someone would look at this eventually as they were too busy selling more bikes!!! Would not even provide me with a replacement as the goods a faulty or even a loan bike to use in the mean time. Phoned again today to be told that they still have not had chance to fix the problem and again the owner Martin stated he was too busy selling more bikes. WARNING! Do not buy from this shop, there are better local retailers that care more for their customers..... The choice is yours. I will be starting legal action.
Coxbridge Business Park, GU10 5EH, Farnham, GB
https://e-bikeshop.co.uk
Matt
Apr 21,2021Called the shop to purchase bike parts for my e-bike, first question I was asked was had I purchased my bike from them (I hadn't but 2 of my friends had) they told me that they do not sell to people who have not bought a bike from them??!! I really cant understand this mentality, I could have been a future, regular new customer to them if I had been able to buy the parts I needed, instead I will take my custom elsewhere. Oh and just to be really petty I will be ripping off the e-bikeshop sticker that my mate has on his frame....... Thanks for nothing.