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Operating by appointment, E-Bikeshop is the UK's largest independent eBike specialist. We deliver worldwide and offer the very finest selection of Electric Bikes.
Reviews 256
Nigel St George
May 21,2020Very Pleased with my Purchase. I purchased the Cube Touring Hybrid Pro 500 2020 Uni / Crossbar Bosch recently and unsurprisingly in these strange times was warned it would be a two week wait for the model i wanted. (I could have had other models immediately but i wanted the above model) Exactly two weeks later they phoned to say the bike was ready to pick up. I've ridden it about 45 miles in a variety of conditions and very pleased. Farnham where i live is nothing but hills to get out into the country and my manual bike was killing my knees. Now i can't wait to get out on it. Have not had to experience after sales service but so far really pleased. I guess if they don't give potential purchasers a lot of time at the moment it is because they are rushed of their feet. For me i definitely chose the right model.
John Green
May 17,2020I received a Haibike Flyon Adventur 6.0 from this company. On arrival the front wheel spindle would not detach due to the component being damaged. The damaged spindle could not be removed by myself, therefore I took the bike to a local shop to get a second opinion. They confirmed that the spindle was damaged. I contacted E Bikeshop and they sent a replacement spindle after questioning my findings. I had to pay the local shop to remove the damaged spindle and insert the replacement item. E Bikeshop was informed that I had incurred costs due to no fault of my own, however they have not offered to refund the cost of replacing the item even though I have contacted them on more than one occasion about this matter. A NEW BIKE COSTING MANY THOUSANDS SHOULD NOT ARRIVE IN THIS CONDITION AND THE SELLER SHOULD RECTIFY THE ISSUE AT THEIR COST, NOT MINE! WARNING! Do not buy from this shop, there are better retailers that care more for their customers..... The choice is yours. I will be starting legal action to recoup my expenditure.
Steve Neville
May 05,2020Useful advice on dealing with a problem with the electrics on my 2014 Haibike AMT FS. Dongle had stopped speedo from working. Managed to fix by cleaning contacts thoroughly and overhauled at the same time. As an aside the bike has been “average”, but not excellent, over the 5 years I’ve owned it. Cycle parts have not stood up to off road use that well and occasionally the motor powers down under load. But it’s much more fun than my unpowered bike; which usually stays in the shed. Full suspension e-bikes are horrendously expensive; you don’t even get mudguards on them; and a replacement speed dongle is £125 ouch!
seanmccaig
Mar 28,2020Really nice shop and sound advice. Only had my Haibike trekking 4 for three days but knew it was an excellent choice after just 5 miles. e-bikes are definitely the future for replacing the car for shorter journeys!
Jeff Palmer
Mar 17,2020Requested copy invoice of bike I bought last June . Copy emailed back to me within 10 minutes! Great service . Plus bike I bought last year bought at a really good price with a comprehensive warranty included
Mark
Feb 20,2020I've have had my Orbea gain D30 for 18 months now, and I wouldn't be without it. I called E-Bikeshop, my cassette hub was making a noise, so Fred arranged for a replacement on the warranty (which came very quickly), and booked me in on a Saturday morning. I had my bike serviced too, while I had breakfast and a look around town. A couple of hours later, he called me when it was done. Thanks again Fred.
Peter Turnbull
Jan 29,2020Bought my eBike from them a year ago and am impressed on two parts. 1. Price and range - obviously they needed to be competitive to get my custom in the first place. The shop was great, lots of stock and really good pricing. Martin knew his stuff and the whole experience was easy and at no time did I feel pressured. 2. Customer Service - 1 year later, and the Bosch drive unit on the bike failed. No quibbles, no delays - new motor is now fitted and bike running again just 6 days after I took the failed unit in. Exceptional service. I see many negative reviews due to the “appointment only” way the business operates. But for me, this equated to a pretty unique experience and left me feeling as though I had their attention and I was looked after. So - don’t be put off. The other negative reviews are about them only helping customers who bought the bike from them. I guess by keeping their customers as their main priority, then they can really concentrate on a speedy and efficient service. Top marks!! Thanks guys. I will be coming back when I choose my third e-bike...
Kevin Howard
Dec 18,2019bought a Cube Touring Hybrid Pro 500 2020 in September, had to take it back after a couple of rides as the gears kept jumping from one cog to another, I had a 340 mile round trip.The problem was "a dry link" which was sorted. But the bike clearly had not been checked over before it left, although they claim to do this. I then purchased a Bosch power pack battery cover only for it not to allow the battery to clip in, so I made a phone call told them what bike I had and was told it was ok. but it wasn't I had to do a slight modification where I had to cut away part of the cover, I then found it made the battery such a tight fit that the plastic battery cover could not go back on. So another phone call to explain my woes only to be fobbed off that I'd ordered a cover for frame mounted and my battery is internal mounted so £39.98 down the drain. Thankyou for your wonderful customer service e-bikeshop.
Andrew Evans
Nov 16,2019The first thing any body in business has to learn is that you just do not know how much your potential customer has to spend. I have been to e-bike shop and have been given the "if you haven't made an appointment then we cannot help you!" I have spoken to other others who have taken the time to find where this company is and they all say they were turned away. This is pure arrogance on the managements behalf. DRAW YOUR OWN CONCLUSION.
ben mander
Sep 21,2019I don't understand the poor reviews. I guess with so few poor reviews, vs. presumably 100s or even 1,000s of satisfied customers, the maths tells the full story. I purchased two Orbea Gain bikes at the same time, and had them shipped to me in the Far East. I was a little nervous, as Orbea has no representation in my country, so if there were anything wrong, I'd be left high and dry. The store warned me that there would be a delay at the factory end, but their predicted date of delivery proved to be accurate. Prior to buying the bikes, I called several times for information, and also emailed. My questions were always answered fully and quickly. The bikes have arrived, well packed and exactly as ordered. I had a couple of further questions about assembly (the more complicated assembly had already been completed before delivery) and these too were answered quickly and fully. I cannot imagine how a customer could be better served from so far away. A completely satisfying experience from start to finish and my nerves have been calmed. Thanks guys, great job! BTW: I've just made the maiden ride in the heat and humidity, and the bike performs exactly as I wanted and expected.
Brett
Jun 15,2019Booked demo and travelled 1 hr and they didn’t have sizes to try. Don’t waste your time, go elsewhere
Duncan Tilley
May 07,2019Refuse to help customers that didnt buy from them originally. What sort of shop refuse business like that.
Andreas
Mar 29,2018I have met with them to try and find a suitable bike and it took a while of assessing them before I finally got what they are about. First of all they are playing on your emotions meeting with you privately to peddle a bike on you. Not that you yourself would be able to peddle this brand new bike before you buy, because that would make it used and this is why none of the bikes in the showroom has any pedals attached. So the nature of the thing is not in your best interest or to find you the most suitable bike, but rather to make you stuck in the same room as their salesman who is busy cutting gold with his penknife and has a don't waste my time just looking kind of attitude, you better buy a bike and later is not the right answer. Long story short they are gold-diggers and everything they do, they do to serve their own interests. there is nothing exclusive about this shop and their sales except that they want the exclusive right to rip you off, so if you want to have a look at what they got be prepared to be locked in a sales room for an hour with a door salesman style rep. When E-bikes becomes mainstream and the margins become normal on these bikes they will move on to something else with a +50% profit margin. Until then if you want an E-bike try an on-line shop especially around the bargain holidays where you can get 30-50% off a bike which puts them at around their real value.
Chris Tate
Jan 05,2018I feel that this company and its owner behaved poorly, unreasonably and not professionally..... in fairness through no fault of theirs a delivery time was pushed back and for me was put back too far for me to hold my interest in the e bike I had my heart on..and for that reason I decided to cancel only to find it difficult and guilt ridden... instead of a full refund which I was entitled to I paid £199 release deposit fee.... for me it saved the hassle of the small claims court or solicitors but really ebike should have just given me a full refund as per their off site contract.... its ridiculous and has tainted my experience to the point that I give them just one star.... having never had such a bad and unreasonable outcome I feel people should be warned...im sure if you live locally to the shop you'll be fine but I'm pretty miffed by the whole experience and I cant honestly recommend these people as their work / customer ethics are simple not right and I feel they are looking to rip people off if and where they can ...... I hope this is the only 1 star they get and 99% of people have a joyful experience with them and that I'm the 1% .... better luck the rest of you but I cant recommend them based on my experience!
Michael Clarke
Oct 31,2017Bizarre company ethos of only supplying spare parts to "original customers". Tried to buy 2 back up batteries for our planned tour of the Alps - a purchase of circa £1400 only to be told that as I didn't buy our bikes from them they wouldn't deal with me!! Imagine if car garages did this!! The only saving grace is that their wacko attitude to business saved me £250 as I managed to spend my cash elsewhere.
Coxbridge Business Park, GU10 5EH, Farnham, GB
https://e-bikeshop.co.uk
Michelle
May 25,2020I ordered an Orbea F25 ebike. On the website it specifically says that it's in stock in blue. It also offers next day delivery. A big plus I thought, so I placed my order. I rang them to ask if I could pick it up and was told that it's not in stock, only the black is in stock and it would take about 2 weeks to get the blue. I said but the website says the blue is in stock and you do next day delivery. He argued with me saying that he set up the website and he can tell me it says only the black is in stock. This went on for a bit, I even checked the website again, and it says blue is in stock. It's only when you scroll right down to the bottom of the website to F.A.Q, it says black is in stock, other colours may have to be ordered. Very misleading! The guy was quite rude and just kept repeating himself in a condescending way. Anyway I cancelled the order. If they'd apologised and agreed that the website was misleading, I would have kept the order but I hate feeling conned and bad customer service. Just because it's a bike sellers market, it doesn't give them the right to mistreat customers.