e-bikeshop.co.uk

4.0 (256 Reviews)

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Operating by appointment, E-Bikeshop is the UK's largest independent eBike specialist. We deliver worldwide and offer the very finest selection of Electric Bikes.

Reviews 256

4.0

Out of 5.0

GW

Feb 21,2025

The company, and Josh in particular, was very helpful and responsive. It was easy to do business with them

Ian

Feb 03,2025

2nd time I have purchased an E-bike from this company and on both occassions I have received quick and excellent service. Last bike lasted me well for 10 year. No reason to think that my new will not last me many years. I have no doubt that should I ever have an issue, this company will do all they can to assist. I'd buy again.

Mr Neil Stonehouse

Feb 03,2025

I'm overjoyed with everything that e-bikeshop UK did for me when I purchased my amazing new Cube ebike from them, they couldn't have been more helpful when helping me with the frame sizes. The rapid delivery was another major plus as well. I will certainly be using e-bikeshop UK again for any of my cycling needs.

Paul R

Feb 01,2025

Always great service and stock the correct spec products. Been buying from the e-Bikeshop for 6 years.

Paul W

Feb 01,2025

Very helpful with a small computer glitch. Very quick delivery - ordered late afternoon, arrived mid-morning the next day.

Fraser Jackson

Jan 31,2025

Good website and quick email help. Parts shipped in a day.

Kim Smith

Jan 19,2025

Spot on and super quick, thanks

John

Jan 17,2025

Very helpful service and quick delivery

D Irvine

Jan 13,2025

Excellent after sales service with very competitive price and good availability for the replacement chain guide for my Orbea Rise

James Peters

Jan 12,2025

So looking forward to my spares and fitting over the weekend, you scheduled delivery with DHL, they sent me tracker but late Friday said it was now to be delivered the next working day and it was at the delivery depot. Their DHL next working day is Saturday, but no delivery, tracker still says at delivery depot. Still waiting…hope it arrives Monday, I need the parts to get to work. Update: DHL delivered Monday and parts fitted in 20 minutes and all good. Very Happy with parts and ordering no reflection on e-bike shop. Just DHL needs to deliver as promised and no opportunity to review them.

Customer

Jan 10,2025

Good product arrived reasonably quickly but delayed 24 hrs by the weather which is no ones fault, would buy for them again in the future

Philip Rimmington

Dec 13,2024

Ordered my chain links and they were delivered in less than 48 hours. Perfect!

Sandra

Nov 29,2024

It’s not great having to purchase a bike that you haven’t seen before you buy it however I have been really pleased with my purchase. This on line company has been delightful to deal with and the after service has been second to none .

Janet Coates

Nov 24,2024

Very efficient my Bosch battery charged up safely..

billy morrison

Nov 18,2024

Outstanding service, ordered a part on Friday afternoon and it arrived on Saturday

Paul Jeffs

Nov 16,2024

All items quickly despatched and delivered. All worked ok.

Kevin

Nov 16,2024

This was due to E-Bikeshop point blank refusing to accept that the derailer on my brand new bike was in some either faulty or not fitted correctly etc. Therefore only way in which I could use my brand new bike was to purchase replacement albeit they sold me it at cost!!!!!!!!!

Andrew

Nov 15,2024

Had an issue with an motor cut out after changing the tyre on the rear wheel. Received great support via email to help diagnose and fix the issue though as it was a job I was not comfortable doing I took the bike to be repaired. Again really helpful, friendly and knowledgeable support. Bike was fixed in just over an hour whilst I waited.

Justin

Nov 14,2024

So I've received an email from e-bikeshop chasing me to leave a review of the product I ordered and their service. Bit hard to do I'm afraid as the status on your site still shows the product I ordered as awaiting shipping eventhough it was ordered four days ago, no dispatch confirmation received so assume you still haven't shipped it. So as its not been shipped and not been received I don't see how I can leave you a review of it. Perhaps send the emails chasing a review after the product has been shipped by you and actually received by the customer? Update 15th November : Ben has been in contact, appears delay with courier DHL, next day service, sent Tuesday 12th delivered today 15th November. I had received no email to confirm dispatch so all I had to go on was the initial order confirmation which linked back to site and still showed as not dispatched. Ben called me yesterday to re assure order had been dispatched and sent me the tracking detail via another email which I did receive and did confirm item in transit at that time. As order now received and alternate comms received I have updated my review accordingly.