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Northern Energy supply domestic home heating oil, LPG gas, commercial heating oil and LPG as well as Agricultural Oil and LPG from a North Yorkshire base.
Reviews 246
Jimmie
Mar 28,2024Excellent company to deal with. Delivery very efficient and staff very professional and helpful. Can highly recommend thief services. Had great service today from Jo Callis who answered my questions swiftly and followed them up as requested.
Viveca Lausen
Mar 27,2024It was a great experience
Anne Toll
Mar 27,2024We've been with them for years now and never had a problem with our supplies.
William T.
Mar 27,2024I'm a new customer, but the arrangement for transfer from previous supplier could not have been easier. The whole operation was completed in two weeks and the first delivery arrived on day promised. Happy so far!
Susan Bailey
Mar 12,2024I have been a customer of Northern Energy (LPG) since I move 'off grid' to Cumbria in April 2021. The reason for choosing and remaining with Northern Energy is that I am always able to speak with a member of staff whenever I call up. There is no automated system or push to find your answers via a website or chatbot. Each representative of Northern Energy I have met personally or spoken with has been polite and helpful.
Michael Horley
Feb 28,2024Excellent service as always from this company. A problem we had last year was handled quickly and efficiently.
Kev Whitehouse
Feb 28,2024This company is professional, effective, & really came to my aide in a critical moment. I was being held over a barrel with a supplier as I was out of contract & out of gas; they would only fill my tank at an extortionate price & only if I signed a new contract - Avanti gas beware! I was in a dilemma but upon looking around Kettlewell fuels under Northern energy came to my rescue. They supplied my gas, sorted a good contract quickly, which I am really pleased with & the customer service was amazing. I really look fwd to the next 2 yrs under this contract with such a great team.
consumerX
Feb 27,2024This is such a lovely Company to deal with. Customer Service is beyond 5 stars, phones are answered immediately, and the team are so helpful. They have supplied my heating oil for over 10 years, never cancelling a delivery because of the weather, even though we live up in the sticks. They have a computer re-ordering system that lets you know when you may need a delivery and will send you a text. If you don't need that delivery or need it sooner, just call them and they will put it forward or back, nothing is too much trouble.
Robert Irvine
Feb 23,2024Being kept up to date with deliveries etc. especially by Jess Silver . Only just switched to Northern Energy but very impressed with their service
customer
Feb 22,2024Northern Energy couldn't have been more helpful when I needed to change Gas suppliers. I would highly recommend the Company and I am very pleased with their prompt and friendly service.
FOULDS
Feb 13,2024Northern Energy are AMAZING. Fantastic team who answer the, answer questions and just generally are really helpful and nice to speak to, which is totally wonderful after my experience with my old supplier!!
William Smith
Feb 12,2024Been with this company for many years. Never had a problem . Whenever I contact them regarding an upcoming delivery the staff are pleasant and helpful. Would happily recommend them to anyone.
Mr Hawkins
Feb 12,2024Bulk LPG customer. Left Avantigas last year after 2 years of appalling service, tank down to fumes on more than one occasion, Customer Service regularly being economical with the truth. In contrast, Northern Energy have been excellent. Switch supplier done smoothly. Tank filled with no problems and punctually, also good price.
Allyson
Feb 06,2024Very disappointed with the customer service today. My mum has been a customer for many yrs, elderley,partially sighted so I have always dealt with the oil orders (originally Kettlewells) i ordered 800litres of domestic oil on 29th Jan, money debited from the bank account and I then had a text on Thurz 1st Feb confirming the delivery would be Fri 2nd Feb. The delivery never arrived and my mum was becomming distressed that she might run out of oil. I rang customer services and was shocked to be told that there was no oil left in the tanker as the previous customers had asked for their tanks to be topped up to more than they had ordered. On questioning this business model I was told thats how we run our business. Fair enough if spare oil can be used to top up others but when u have ordered, paid and been given a delivery date we feel this is extremely poor customer service. I said my mum should be on record as vulnerable and would they ring me back so I could calm my mother. No return phone call and a text message late afternoon saying the oil will be delivered tomorrow Tues 6th Feb.....well let's hope the driver doesnt decide to top up customers on route to my mums! No more orders from us,complete customer service shambles!
Cool Cmsc
Feb 01,2024I’d been struggling with getting in contact with my previous supplier (Avanti) simply to sort out a new contract and get a fair price for a top-up (I was out of contract). So, I looked here on TrustPilot and saw Northern Energy is getting great reviews and rang them. Short story even shorter, I got through immediately, was given a quote at a market-leading price, and was sent the forms to complete electronically the same day —which I did. I had a question about the site of my underground LPG tank which was also immediately sorted (the same day) once I had uploaded the usual set of photos for moving supplier. Wonderful reasonably sized, but family run company that takes a practical approach to doing business.
Richard
Dec 21,2023The pros - they are helpful and quick to deliver but you WILL pay for this The cons - they are WAY more expensive than other suppliers. Had been with them for past 6 years and was always convinced I was paying over the odds. Was supposedly on a plan which ensured I paid the same price per litre regardless of quantity or so I had been told. Recently had a top up of 380 litres and paid 97 p per litre when going rate was about 75 ppl. When I asked why it was so expensive was referred to someone who said it was down to the quantity I had received. This was the last straw. No more being ripped off for me! I’ll shop around from now on!
Karen Mercer
Dec 05,2023Had a problem with the regulator on the tank, spoke to emergency number on a Sunday and the regulator replaced Monday! Excellent service always and staff always efficient and polite. Can't fault them!
alan c
Dec 05,2023Excellent customer service
Karen O
Dec 05,2023I moved to Northern Energy after 18 years with Calor. As well as being more competitively priced, the communication and customer service has been excellent. I wish I’d not been complacent and moved earlier.
Energy House, Hampsthwaite, , HG3 2HT, Harrogate, GB
http://northernenergy.co.uk
Mrs Woob
Apr 06,2024Only recently switched from Calor thier lpg pricing had gotten ridiculous & don't get me started on thier total lack of customer service. Stephen who was dealing with our switch was helpful & professional & made the switch easy & uneventful. I've had good customer service throughout & our 1st delivery was on time & the driver was lovely.