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Northern Energy supply domestic home heating oil, LPG gas, commercial heating oil and LPG as well as Agricultural Oil and LPG from a North Yorkshire base.
Reviews 246
Guest
Aug 31,2023This company actually care about their customers, fantastic first class service always from office staff and delivery drivers. I have never had to worry about getting my LPG delivery and they never let you down. Very competitive prices, and always pass the reduction on to the customer when they can do so, you know you’re getting the best deal possible. Thankyou Northern Energy it is much appreciated.
Mrs Smith
Aug 18,2023I have been a Northern Energy customer for LPG for many years and have always found them friendly and efficient; I have never been left without gas, which did happen in the past with other companies. I wish they could match the lower prices offered by some, so can only give them 4 stars.
Peter Moore
Aug 18,2023Very well organised company. Friendly, efficient and half the price of our previous supplier!
Mike Easton
Aug 11,2023Excellent communication with the office. All drivers of the tankers very easy to deal with and again very helpful. They are all obviously very proud of the company and being at the sharp end present the company in a very good light. Also very easy to talk to the office and discuss any issues. NOT an answering machine or reading scripted answers. Real people proud of their company who realise the importance of the customer. As a result we have full confidence in the company and the support they provide. Thank you.
Mr John Turnbull
Aug 09,2023Very friendly company and helpful
Nick
Aug 08,2023Easy to deal with and deliver as promised
Colin Gray
Aug 08,2023Nice to have a reminder to top up in summer months Staff on phone genuinely nice and help full. Delivery very quick.
Leighton Harris
Aug 08,2023We needed an LPG delivery, I contacted the company, very polite staff, delivery made on the 26th July Highly recommend L Harris - Alpine
Nic Houslip
Aug 08,2023Northern Gas is responsive, helpful and friendly.
kathryn Nixon
Aug 07,2023Have been an oil and lpg customer for many years I am well looked after on both accounts no worries just 5 star service
Catherine Woodman
Aug 07,2023I received an email asking me to check my tank and send the level. After this I was offered a slot to fit me in for a gas top up. The tank delivery arrived the very next day with a lovely driver who was cheery and chatty. Excellent experience.
Clive
Aug 07,2023I have had the distinct impression that I have been placed on ‘the naughty step’ in your books. At a time when I thought I was being virtuous for economising in my use of gas (Putin’s war etc.) you have punished me by charging me a ridiculously high rental for my tank . This is not appreciated. Further, on making a full tank order (in July) recently you charged me 59p a litre, higher than I have ever been charged before even at busy times of year. And this at a time when one is led to believe that the crisis is now somewhat abated and oil and gas prices are lower. Hence three stars not five. Clive Boddington PS. I have been contacted by Northern Energy. They have reinstated my original tank rental in the light of the fact that I recently ordered a full tank refill. Much appreciated.
customer
Aug 07,2023Such friendly and helpful staff from the moment you contact them by phone right up to the delivery drivers Thank you it’s nice to deal with a good old fashioned customer service
Robert, South Lanarkshire
Aug 07,2023After 10+ years with a multi national supplier I moved to Northern Energy earlier this year for my LPG. The reason I changed supplier was due to fact that during the period December/January my supplier regularly had difficulty in providing automatic top ups, and it was not unusual for my tank to read zero despite my repeated requests for a delivery. So far Northern Energy have been able to provide a top up within 48 hours of my putting in a request, and this level of service means that I no longer have to be worried about running out and chasing constantly for delivery details. So far I am delighted with the service provided.
Mr John Rayworth
Aug 07,2023Excellent communication and offer of mid summer propane top up so sensible for both sides. Drivers very skilfully manage a difficult tank access. Prices kept at a very reasonable low level. Cannot think of a better level of service
LPG user
Aug 07,2023I emailed a request for an LPG top-up and it arrived next morning! But if I do need to phone about anything, the phone's answered without my being held a queue or having to listen to music; staff are helpful and know what they're doing. (It seems very odd that the big suppliers charge more for worse service.)
Susanna Brown
Aug 07,2023Always polite and helpful, quick to respond and very fare pricing. Would highly recommend.
David James
Aug 03,2023READ SMALL PRINT ON BACK OF CONTRACT. They quote you a FIXED price and then in the small print say they can increase the price if wholesale gas goes up. This is not a fixed price. Beware!
Sue Andrews
Jul 14,2023Really efficient delivery, helpful and friendly drivers. The only hesitation in keep using Northern Energy is that the prices are higher than most other suppliers. But the service is consistently good.
Energy House, Hampsthwaite, , HG3 2HT, Harrogate, GB
http://northernenergy.co.uk
Mrs Hazel Kay
Aug 31,2023Excellent service from NE. Being able to top up the tank when it’s at 50% is a brilliant initiative and ensures customers can stay in control off the costs of topping up. On the odd occasion when I’ve had to call their office it’s so refreshing to be able to speak to a friendly individual rather than someone in a call centre. Keep up the good work.