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Northern Energy supply domestic home heating oil, LPG gas, commercial heating oil and LPG as well as Agricultural Oil and LPG from a North Yorkshire base.
Reviews 246
Sarah Brown
Feb 23,2022All excellent. Would have been 5 stars but I didn’t get email notification the day before delivery as had been promised. This is needed to ensure my boiler is not on when the tank is filled.
Mr K Walker
Feb 05,2022Northern Energy is a great Company to deal with! Nothing is a bother, always friendly and courteous service from the customer service team, and of course the hard working drivers, doing a valuable job in all weathers- been with them a few years now and would not change!! Well done!!
PD
Feb 03,2022From the first point of contact with Northern Energy customer service was friendly and efficient. I had a home visit within 24 hours, which again was efficient and professional. As a new customer, my account was switched from previous supplier the following day, and a delivery promised on day three. I challenge anyone to beat that. Congratulations Northern Energy. Excellent service.
John Hughes
Jan 29,2022Good experience with setting up a valued customer relationship on the phone with prompt online back up. I was promised that I would always be offered best current price rather than a belated "new" price if I shopped around first , for future orders. It remains to be seen if that will be the case. Delivery within the allotted time by cheerful and professional driver
Amy Louise
Jan 28,2022Very competitive prices, timely deliveries, excellent customer service from a company that really cares about its customers. Best decision we made to move to Northern Energy.
Consumer
Jan 27,2022To our surprise we were running almost on empty. A panic stricken telephone call to Northern Energy was met with a sympathetic and helpful voice. They would deliver the very next day. You can’t get better than that. Must remember to check more frequently my tank reading or book a top-up schedule. .
graham collins
Jan 27,2022Must make it clear that the drivers are always polite and courteous and do a great job. I am getting fed up with the boiler service man year after year booking an appointment and cancelling at the last minute and now just not turning up without bothering to notify me. Looking around for alternative services arrangements for my boilers l decided to check, on the morning of my top up delivery, and was quoted by others 58 p/ltr and when l looked on my account l had been charged 73p/ltr by NE. l found it difficult to check this on my account because the web site is a disaster and is clearly not maintained.
Graham
Jan 27,2022Northern Energy is one of the best companies, I’ve ever dealt with, full stop. As far as energy providers go, they are categorically the best. Our estate used to be with another LPG provider, but once we moved to Northern Energy it was a breeze. Any questions I had were answered swiftly and politely. The personal service provided was second to none! I simply cannot give enough praise for the service I was given! Milly in particular was always on hand to help, so big thanks to you in particular!
John Roberts
Jan 26,2022Good service
Anthony Moss
Jan 26,2022Excellent service as usual with fast delivery
Rebecca
Jan 26,2022We've recently moved house and also changed from LPG to Oil. Northern Energy helped to make the move easy and we have stuck with them for our oil deliveries. Always friendly and helpful on the phone, nothing is too much trouble.
Marie
Dec 14,2021Exceptional service! Thank you so much especially to Nicola on the phone. A very happy new customer.
Sarah lincolnshire
Dec 14,2021Easy reordering prompt delivery
Mick McIntosh
Dec 13,2021BEWARE - RIP OFF. Like others I feel totally ripped off, having signed up in September and being told that increases could be 3ppl in every 6 months I was hit with this. Sept signed up to 35ppl Oct 3p increase Jan 6.7 ppl increase ( IN THE SMALL PRINT USED IN CASE OF RISE IN GAS PRICES) Feb 6.2ppl increase again had been hidden in the small print Sept 3ppl increase. NOW paying 52.9 ppl.!!! My neighbours are with Calor who have not had these increaes. Unlike when you sign up to a fixed rate deal with mains gas companies and they cannot alter the price Northern energy manage to hide a clause in the small print and there is no mention of this when sold the deal. Don't get me wrong the service is good and the delivery driver is great but I feel let down and at this point would not be recommending this company.
Liz Mann
Dec 11,2021Like another reviewer, I signed up for 34p per litre, but have just had a delivery at 54ppl. I have been a customer for several years and previously was warned when the ppl would increase, but this time there was no communication. The actual delivery is always efficient.
Suzzanne Lambert
Dec 02,2021Have been using Northern Energy for many years now and have always had courteous service and the fact that they monitor when the next delivery is needed is an added bonus. Our tank is not the easiest to get to so an extra thankyou to the delivery man for leaving everything shipshape
AJ
Dec 01,2021Year ago signed fix price for 34p litre of LPG Now paying 52p per litre. Told by them in terms and condition price can go up. So be careful when you sign Other neighbours stayed with Calor still only paying 34p So fixed price contract means nothing.
Etta Blakey
Nov 23,2021Fantastic customer service and a lovely happy voice at the end of the phone, Louise was amazing and sorted out heating for me very very urgently. She listened to my situation and with so much empathy she made sure we was ok, even called to check in on us the day after. I’ve now signed up to their home package as they saved the day and I’ll never forget that!! Thank you Louise, from Harriett
Ian Morley
Nov 15,2021First time purchase of heating oil. Easy to use on line system, also discussed with office where great help was offered. Delivery driver very helpful
Energy House, Hampsthwaite, , HG3 2HT, Harrogate, GB
http://northernenergy.co.uk
Robert Greybrook
Mar 01,2022Excellent service - very helpful, courteous and friendly staff. Highly recommended